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– Non-cooperative with the management of player complaints.

BetVictor Casino Review

Review last updated - May 2021

OVERVIEW | 8.98/10

BetVictor are one of the biggest groups in the online gaming market. With over half a million customers, a turnover of over a £1billion/year and a reputation for ingenuity and market leading creativity, BetVictor is one of the UK’s leading bookmakers and a rising titan in the online casino market.

TRUSTWORTHINESS | 8/10

BetVictor has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, BetVictor's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and BetVictor have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that BetVictor has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're happy to acknowledge that BetVictor's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see BetVictor Player/Affiliate Issues

BONUSES | 9 / 10

Wager £10 and get £70
Max Bonus 70
Min Deposit 10
Max Bet NA
Type Cashable
Wagering Varies
Deposit Method Restrictions:
Country/Regional Restrictions:
Full BetVictor bonus review

Terms and Conditions

The BetVictor Welcome bonus awards the player a £70 bonus once they have wagered £10.

The bonus is divided across different games as follows:

- £20 on slots games (excluded games listed below - BetVictor branded Megaways also excluded). The wagering requirement for this bonus is 35xbonus. The maximum win with this bonus is £500.

- £20 on any of the following games - Live Casino Crazy Time, Dream Catcher & Mega Ball Game Shows. The wagering requirement for this bonus is 40xbonus. The maximum win with this bonus is £500.

- £10 on BetVictor branded Megaways. The wagering requirement for this bonus is 40xbonus. The maximum win with this bonus is £250.

- £10 on Live Casino BetVictor Roulette. The wagering requirement for this bonus is 40xbonus. The maximum win with this bonus is £250.

- £10 on Live Casino Monopoly Live Bonus. The wagering requirement for this bonus is 40xbonus. The maximum win with this bonus is £250.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term.

The bonus is cashable.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Exclusions:

  • 100,000 Pyramid, 300 Shields Extreme, 300 Shields, All That Cash Power Bet, Astro Cat Deluxe, Baking Bonanza, Battleship Direct Hit, Berryburst Max, Big 500 Slot, Book of Ra Deluxe 6, Book of Ra Magic, Book of the Irish, Captain Venture, Cash Bug, Cash Hound, Cazino Zeppelin, Cosmic Fortune, Couch Potato, Danger High Voltage, Dead or Alive, Dead or Alive 2, Devils Delight, Diamond Empire, Dolphins Pearl Deluxe, Double Dragons, Dragon Castle, Dragon's Treasure, Egyptian Rise, Eternal Fortune, Excalibur's Choice, Fa-Fa Twins, Fat Rabbit, Fat Santa, Fortunes of Ra, Geisha Wonders, Gift Shop, Gods of Olympus Megaways, Gold Cup, Grand Spinn, Gun Slinger Fully Loaded, Halloween Jack, Hansel & Gretel Treasure Trail, Icy Wonders, Immortal Guild, Irish Luck, It Came From The Moon, Jammin' Jars, Jokerizer, King of the Jungle, Legend of the Pharaohs, Lightning Strike Megaways, lord of the ocean, Lucky Lady's Charm Deluxe, Lucky Tiger, Magic Merlin Megaways, Medusa II, Meet the Meerkats, Monopoly Grand Hotel, Monster Wins, Multifruit 81, Mystery Spin Deluxe Megaways, Neon Jungle, Nuts Commander, Pacific Paradise, Pamplona, Panda Gold Scratchcard, Peking Luck, Pharaoh Bingo, Pirate's Gold, Power Force Villains, Primal Megaways, Queen of Riches, Raging Rhino Megaways, Rainbow Riches Megaways, Rank Up Dragon, Razor Shark, Reactoonz, Red Hot Win Spin, Restaurant Craze, Re-trigger Happy, Return of Kong Megaways, Riches of Ra, Riders of the Storm, Run with the Wolves, Scudamore's Super Stakes, Six Appeal, Slingo Monopoly, Slingo Xxxtreme, Speed Cash, Star Quest, Star Trek Against All Odds, Star Wilds Hot Spins +, Stone to Gold, Super Eight, Super Fruits Joker, Super Graphics Lucky Cats, Super Lucky Frog, Super Mystery Joker 6000, Super Nudge 6000, The Dog House, The Shadow Order, Tiki Tumble, Tombstone, Tractor Beam, Triple Jokers, Triple Red Hot 7s, Untamed Bengal Tiger, Valkyrie Fire, Valletta Megaways, Vampires vs Wolves, Viking Clash, Vikings go to Hell, Who's the Bride, Wild Safari, Win Sprint Pull Tab

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: Wager £10 and get £70
T&CS APPLY
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Value to Player for:
£12.33
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h | 10 / 10

Using Neteller withdrawal normally paid in at most 24 hours.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

BetVictor primarily use Net Entertainment software for their table games thought the do offer some additional PlayNGo, Realistic, Chartwell, IGT and Microgaming slots games.

Game selections are as follows;

Instant

Table Games – 22

Slots – 1862

Video Poker – 1

Live – 8

Jackpots - 88

Customer Service | 10 / 10

All our reviewers report very positive experiences with BetVictor customer services.

Email Testing Record

  • May 2021 - 2 hour 7 minutes
  • December 2016 - 4 hours 2 minutes
  • June 2015 - 4 hours 41 minutes
  • November 2014 - 1 hour 30 minutes
  • June 2014 - 4 hours 56 minutes
  • December 2013 - 12 minutes
  • June 2013 - 35 minutes
  • January 2013 - 1st email - 4 hours 3 minutes

Licensing | 8 / 10

BetVictor hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BetVictor currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

BetVictor does not accept players from the following countries: American Samoa, Antigua and Barbuda, Armenia, Cuba, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Democratic People's Republic of Korea, Malaysia, Moldova, Myanmar, Philippines, Spain, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Email : [email protected]
Phone :UK 08000 612 809 (free)
UK +44 20 7127 9064 (landline)
Irish 1800 992 808 (free)
International +350 2000 6700 (toll)

Slots RTP

BetVictor lists the house edge information (RTP) for their Net Entertainment games and the possible ranges for their IGT games.

Comp Points

BetVictor do not offer a comp point program.

Closing Thoughts

While we would love to see the extended BetVictor group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with BetVictor should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

BetVictor
BetVictor rating
8.98 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

McBookie
McBookie rating
4.36 / 10

COMPLAINTS

BetVictor
Declined

BetVictor - Slow verification process

Read Complaint

November 11, 2023 0 comments

BetVictor
Found for the player

Betvictor - Account is closed

Read Complaint

March 21, 2022 0 comments

BetVictor
Found for the player

Betvictor - fund withdrawal

Read Complaint

November 17, 2021 0 comments

BetVictor
Resolved

BetVictor - Account being closed suddenly and rejected to give my fund back.

Read Complaint

March 9, 2019 5 comments

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