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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.


CasinoCasino Casino Review

Review last updated - January 2021.

OVERVIEW | 9.72/10


CasinoCasino is a relatively new gambling property run by L&L Europe. It holds dual licenses with the MGA, and the UKGC. It offers a range of games from Net Entertainment, Novomatic, Bally, WMS, Thunderkick, NextGen, Blueprint Gaming, Slingshot, Barcrest, Just for the Win, IGT, High5Games and Microgaming. The home page features a green, white and orange colour theme - its logo is its name in these colours with a green underline - the slogan "double the fun" appears beneath the casino name. CasinoCasino currently have no significant outstanding complaints at any of the major gambling portals.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for CasinoCasino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

CasinoCasino is operating on a highly credible license and we consider players to be broadly safe for players to engage with, like Party Casino Reviews, or even some of the other midsized gambling operators like Casimba Casino Review or All British Casino Review.

BONUSES | 6 / 10


100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:
Germany, Austria, Switzerland, Ireland, Norway and Finland

Terms and Conditions

The CasinoCasino Welcome bonus currently consists of a bonus of 100% up to €100.

10% cashback on losses is available on non-bonus deposits.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on this bonus.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Only players from the following countries are eligible to receive the complimentary spins: Germany, Austria, Switzerland, Ireland, Sweden, Norway and Finland

The bonus is cashable.

Game Weightings:

  • Slots Section: 100% inclusive of the bonus and wagering requirements
  • Video Slots Section: 100% inclusive of the bonus and wagering requirements
  • Lottery Section: 100% inclusive of the bonus and wagering requirements
  • Other Games Section: 100% inclusive of the bonus and wagering requirements
  • Video Poker Section: Not included in the bonus scheme
  • Table Games Section: Not included in the bonus scheme
  • Live Casino Section: Not included in the bonus scheme

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €100
Try another casino
Value to Player for:
£5.49
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h | 10 / 10


The CasinoCasino website states that Neteller withdrawals will be paid within one business day.

Minimum withdrawal – £20.

Maximum withdrawal – £5000.

Banking options available - Visa, Mastercard, Neteller, Skrill, Bank Transfer and Paysafe Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


CasinoCasino use Net Entertainment and Microgaming softwares for their instant play casino - they also provide a range of games from: Novomatic, Bally, WMS, Thunderkick, NextGen, Blueprint Gaming, Slingshot, Barcrest, Just for the Win, IGT, High5Games. To find out more check out our Net Entertainment Software Review and Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 41

Slots – 600

Video Poker – 24

Jackpot – 16

Live – 71

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 5 minutes
  • June 2020 - 33 minutes.
  • September 2019 - 5 minutes.
  • May 2019 - 11 minutes
  • November 2018 - 1 hour 47 minutes
  • July 2017 - 3 minutes

Licensing | 10 / 10


CasinoCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCasino currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Other casino operators that should be avoided by players in our opinion include Fortune Clock Casino Review, Betswagger Review and mFortune Reviews.

Less serious, but also worth avoiding would be Play Ojo Reviews, Unibet Reviews, Amazon Slots Reviews and Casino Lab Review.

Restricted Countries


Players from United States NOT accepted.

CasinoCasino does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Cambodia, Canada, Ecuador, Estonia, Germany, Guam, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Lao People's Democratic Republic, Latvia, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Romania, Russian Federation, Singapore, South Africa, Spain, Sudan, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact


Contact Information:

Email :[email protected]
Phone :+356 2032 0017

Slots RTP


CasinoCasino publish the house edge/RTP figures for all of their slots games.

Comp Points


CasinoCasino run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Closing Thoughts


All of the operators in the L&L Europe group we consider to be top notch. Years of experience with this group have shown them to be consistent in their high levels of customer support and transparent practices. Players seem to enjoy high quality customer service if they signup here and fair treatment too.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

CasinoCasino
Declined

CasinoCasino - let me deposit despite being from a restricted country

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CasinoCasino
Declined

CasinoCasino - Withdrawals

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CasinoCasino
Found for the Casino

CasinoCasino - Duty of care

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CasinoCasino
Resolved

CasinoCasino - refusing to verify me

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