OVERALL VERDICT
1.14/10

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OVERALL VERDICT

1.14/10

PAYOUT SPEED

0/10

Customer Service

0/10

Bonuses

1/10

Software

3/10

Licensing

2/10

AFFILIATE PROGRAM

Crazy Luck Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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GSlot

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Crazy Luck Casino Review

Name: Crazy Luck Casino Review
Item: Crazy Luck
Rating: 1.14
Author: ThePOGG

Review last updated - June 2017

OVERVIEW | 1.14/10

Crazy Luck casino have a long history of payment problems wherein customers have to repeatedly chase their withdrawals via live chat, email and phone to have any hope of receiving payment.

TRUSTWORTHINESS | 1/10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Crazy Luck casino.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Crazy Lucky casino have a substantially negative reputation, specifically due to their slow payment of many players wherein it seems that several months’ worth of assurances and chasing have to be engaged in if there's to be any chance of receiving even small payouts. Alongside this they've been unresponsive to many player complaints.

Crazy Luck are on CasinoMeister's 'No-Can-Do List'.

The one complaint we've received regarding Crazy Luck related to the same type of delays in payment discussed above.

CrazyLuck are associated with several other Rival casinos, one Playtech casino and the CyberNeedle group all via the EveningStar Holdings company. All of these properties have extensive player and affiliate issues.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Crazy Luck casino's terms and conditions here.

BONUSES | 1 / 10

Crazy Luck Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 1+ months | 0 / 10

Due to the Not Recommended' status of Crazy Luck casino, we have not tested Crazy Luck's withdrawal times. Due to the number of complaints related to withdrawal times, we're going to assume that withdrawals take 1+ months.

Minimum withdrawal - None listed.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, UseMyBank

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 3 / 10

Crazy Luck use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download	Instant
Table Games – 12	Table Games – 8
Slots – 95	Slots – 100
Video Poker – 7	Video Poker – 7
Jackpot - 4	Jackpot - 4

Customer Service | 0 / 10

Email Testing Record

December 2016 - No Response
June 2015 - 57 minutes
November 2014 - No Response
June 2014 - 4 hours 5 minutes
December 2013 - 3 days 9 hour 37 minutes
August 2013 - No Response

Licensing | 2 / 10

CrazyLuck hold the following gambling licenses :

Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Crazy Lucky - Pakistan, Cyprus, Netherlands, Poland, Israel, India, Pakistan, China

Contact Information;

Email :	[email protected]
	[email protected]
	[email protected]
	[email protected]
	[email protected]
Phone :	US Toll free : +1 888 247 6321
	US Toll free : +1 800 360 2345
	UK Toll free : +44-800-0148811
Fax :	Toll Free : +44 208 8193998

Affiliate Program - AffGoldMine.

Restricted Countries

Players from United States NOT accepted.

Crazy Luck does not accept players from the following countries: China, Cyprus, Hungary, India, Israel, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania.

Contact

Slots RTP

Crazy Luck casino does publish the house edge (RTP) information for all of their slots games. This can be found in the game help files.

Comp Points

The Crazy Luck comp point program awards one comp point for every $1 wagered and you can convert your comp points at a rate of 1000 comp points to $1. This is equal to the standard Playtech comp point program.

Closing Thoughts

Crazy Luck and a worrying history of taking far longer than even a US facing venue to pay. For the most part they do seem to eventually pay up, but the resulting stress it causes in affected players lives seems to far outweigh any possible benefit of signing up with this casino.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.