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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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GSlot

GSlot rating

+

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Low value registration incentives.


Game Village Casino Review

Review last updated - May 2020.

OVERVIEW | 5.60/10


Game Village Casino is on the Electraworks platform and it is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from Net Entertainment and Quickspin. Their site features a purple, orange and white colour pallet and their logo features their name over a silhouette of some houses.

TRUSTWORTHINESS | 3/10


The Bwin/Party group extend to cover Bwin and Party casino alongside the iGlobal Media group that owns several Playtech casinos and the Electraworks group.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. In the intervening time period they have held to this commitment alongside having maintained a consistently low level of complaints.

Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.

For references see Bwin Group Player/Affiliate Issues

BONUSES | 4 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Wow Bingo


Payout Speed: 72 hours | 8 / 10


Game Village Casino state on their website that it takes 3 days for withdrawals.

Maximum Withdrawal - £500 per week. Only one withdrawal allowed every three days.

Minimum Withdrawal - £25.

Banking options available - Credit/Debit cards, Neteller, Paysafecard and Ukash.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 5 / 10


Game Village use Microgaming software for their instant play casino games and they also offer a selection of Cozy Games games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 3

Slots – 78

Video Poker – 2

Customer Service | 10 / 10


Email Testing Record

  • September 2019 - 1 hour 11 minutes.
  • December 2016 - No response
  • December 2015 - No Reply.
  • September 2015 - No Response.

Licensing | 10 / 10


GameVillage hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. GameVillage currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Game Village Casino: Afghanistan, Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People’s Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Japan, Korea, Kosovo, Lao People’s Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Philippines, Poland and Yugoslavia, Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, Uzbekistan, Virgin Islands (U.S.), Wallis-et- Futuna, and Zimbabwe.

Contact Information:

Email : [email protected]
Address : Cozy Games Management
2nd Floor St. Mary's Court
20 Hill Street
Douglas
Isle of Man
IM1 1EU/td>
Live Chat : 24/7 live chat support on the casino website.

Restricted Countries


Players from United States NOT accepted.

Game Village does not accept players from the following countries: Afghanistan, Asia, Albania, American Samoa, Oceania, Argentina, South America, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Cook Islands, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Japan, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Moldova, Montenegro, Myanmar, Netherlands, Netherlands Antilles, New Caledonia, Nigeria, Pakistan, Poland, Puerto Rico, Reunion, Romania, Russian Federation, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Game Village do not publish the RTPs for slots games.

Comp Points


Game Village Casino do not appear to offer a comp points system for all players.

Closing Thoughts


The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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