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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.


High Roller Casino Review

Review last updated - January 2021.

OVERVIEW | 9.32/10


High Roller is a relatively new gambling property - it is a white label running on the MT SecureTrade platform. It is licensed by the MGA in Malta and ThePogg is their ADR for non UK players. They offer a selection of games - approximately 700 across the live, jackpot, slots and table games categories by providers including: Play 'n Go, NYX Gaming, Yggdrasil, Quickspin, Thunderkick, Scientific Games, ELK StudiosNet Entertainment and Microgaming. High Roller have a simple but effective website design that utilises a pastel colour palette of: grey, green and pink.  Their logo is simply their name in white beside 4 tall stacks of  black and white casino chips - somebody had Lady Luck on their side!  This group have no unresolved complaints outstanding which is always a good sign for perspective customers.

TRUSTWORTHINESS | 10+


High Roller have no outstanding complaints at any of the major mediation portals.

Players should be aware of Term 6.4 which states: "If Your Player Account remains inactive for a total period of 30 months, we will close Your Player Account. Any remaining funds will be kept by us for you for a period of five (5) years".

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for High Roller Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

BONUSES | 7 / 10


100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 45x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:
T&Cs

Terms and Conditions

The High Roller Welcome bonus currently consists of a bonus of 100% up to €100 plus 100 complimentary spins on Wolf Gold.

Complimentary spins will be awarded at a rate of 20/day.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 45x(deposit+bonus) for the deposit bonus and 35xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on the deposit bonus or complimentary spins.

The bonus is cashable.

Bonus and associated winnings will expire after 30 days if the wagering requirements are not completed.

Players from the following countries are not eligible to receive this bonus - Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Indonesia, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Slovenia, Portugal, Spain, Thailand, Turkey, Ukraine & USA

Game Weightings:

  • Video Slots and Scratch Cards - 100%
  • Table Games - 0%
  • Video Poker, Live Casino, Blackjack - 10%
  • Instant Win and Bingo - 0%
  • Beautiful Bones, Tower Quest, Dead or Alive, Dead or Alive 2, Blood Suckers™, Castle Builder, Castle Builder II, Copy Cats, Drive: Multiplier Mayhem, Eggomatic, 1429 Uncharted Seas, Eye of the Kraken, Guns N`Roses, Jackpot Jester 50K, Jokerizer, Jurassic Park, Lucky Angler, Pearls of India, Reel Steal, Robin Hood, Scrooge, Sea Hunter, Secrets of Atlantis, Simsalabim, Soldier of Rome, Starmania, Steam Tower, Terminator II, The Wish Master, Valkyrie Fire, Wild Times, Wizard Shop and Wolfpack Pays, Double Dragons, Space Wars, Untamed Wolf Pack, Royal Masquerade, Koi Princess, Alchymedes - 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €100
Try another casino
Value to Player for:
£7.51
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24 hours | 10 / 10


High Roller Casino state that their withdrawals to ewallets take place the same day as the request.

Minimum withdrawal - €10

Maximum withdrawal - ?

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Trustly, PaySafeCard, Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 7 / 10


High Roller Casino use Net Entertainment, Microgaming, QuickSpins, Play N Go, Yggdrasil Gaming, NextGen Gaming, Betsoft and Elk Studios software.

Game selections are as follows:

Instant

Table Games – 23

Slots – 272

Video Poker – ?

Live – 27

Jackpot – 3

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 38 minutes.
  • June 2020 - No response .
  • September 2019 - 1 hour 25 minutes.
  • June 2019 - 23 minutes.
  • May 2019 - 1 hour 22 minutes.
  • December 2018 - 9 minutes
  • August 2018 - 21 minutes.

Licensing | 8 / 10


High Roller Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by High Roller for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

High Roller does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Australia, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Greenland, Guam, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jordan, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Libya, Malaysia, Marshall Islands, Montenegro, Myanmar, New Caledonia, Nigeria, Northern Mariana Islands, Pakistan, Palestinia, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sudan, Syrian Arab Republic, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Western Sahara, Yemen.

Contact


Contact Information:

Email : [email protected]

Slots RTP


High Roller Casino do not appear to give the RTPs for all of their games.

Comp Points


High Roller Casino do not appear to offer any form of comp point program.

Closing Thoughts


High Roller is regulated and holds a licence with the MGA, meaning that ThePOGG acts as an Alternative Dispute Resolution (ADR) service for them under the MGA license. They are owned by Ellmount Gaming and are a sister property to Casino Room (which runs on a separate license. They have gained an impressive set of scores from us on review, with the maximum available for trustworthiness due their consistent record of treating players fairly and our facility to intervene in complaint situations. Casino Room also hold our Seal of Approval - happily customers seem to report that our trust in this group is well-founded and their playing experience seems positive in the main.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

High Roller
Resolved

High Roller - Winnings not being paid, account locked and can't get a response.

Read Complaint
High Roller
Resolved

High Roller - Withdraw to not existend Creditcard

Read Complaint
High Roller
Found for the Casino

Highroller - refuses to refund my money

Read Complaint
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