Istanbul Casino Review

Istanbul Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the Casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Email Testing Record

• November 2016 - 2 hours 48 minutes
• August 2015 - 31 minutes.

Istanbul hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Istanbul currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Curacao eGaming - Istanbul casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Istanbul casino - Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Players from United States NOT accepted.

Istanbul does not accept players from the following countries: Albania, American Samoa, Oceania, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

RTPS given for some slots games but not all.

Istanbul Casino provides a comp points program.

Points can be accrued at a rate of 2 points for every £1 wagered.

These points can then be redeemed at a rate of 25000 points to £10.

Values given on the Istanbul Casino site for games weightings for accruing points is as follows. GAME TYPES AND Loyalty Points VALUES: Slots 2.00, Scratchcards 3.00, Bingo 3.00, Special Games 3.00, Table Games 0.50, Live Casino 0.25, Video Poker 0.25.

This comp points system is significantly less valuable to players than the Playtech comp points system that we use as our bar for a score of 7/10 since to receive £1 back at Istanbul Casino players must wager £12500 whereas with the Playtech system they must only wager £1000. This data is accurate for Slots games for other games the conversion is worse as shown below.

Istanbul Casino have some contradictory information in their terms and conditions but they have no complaints logged on any gambling portal to date. They do have a dormancy clause you should be aware of - after 12 months of inactivity any funds left in a dormant account will be donated to the Help for Heroes charity.