OVERALL VERDICT
7.38/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

7.38/10

PAYOUT SPEED

9/10

Customer Service

10/10

Bonuses

3/10

Software

9/10

Licensing

8/10

WEBSITE

OWNERSHIP

Bayton Limited

AFFILIATE PROGRAM

King Neptune's Affiliate

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This gambling operator does not accept players from your country.

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GSlot

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Low value registration incentives.

King Neptune's Casino Review

Name: King Neptune's Casino Review
Item: King Neptune's
Rating: 7.38
Author: ThePOGG

Review last updated - June 2017

OVERVIEW | 7.38/10

One of the Belle Rock casino properties, King Neptune’s casino is part of one of the oldest online casino venues still in operation today.

TRUSTWORTHINESS | 8/10

King Neptune's Casino are part of the Betway Group.

The Betway group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, Betway's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Betway been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Betway has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average ~3/year for the decade we have been in operation) does harm.

The above being the case we are happy to acknowledge that Betway's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Palace Group Player/Affiliate Issues

BONUSES | 3 / 10

100% up to $100
Max Bonus	100
Min Deposit	20
Max Bet	30%xb
Type	Cashable
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:
Denmark, Faroe Islands, Finland, Greenland, Iceland, Norway, Sweden, Latvia, Poland, Romania, Hungary, Bulgaria, Greece and Croatia

Full King Neptune's bonus review

Terms and Conditions

The King Neptune’s Welcome bonus currently consists of a bonus of 100% up to $100.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the bonus amount received on any single round of play.

The maximum allowed win with this bonus is 6xdeposit.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Denmark, Faroe Islands, Finland, Greenland, Iceland, Norway, Sweden, Latvia, Poland, Romania, Hungary, Bulgaria, Greece and Croatia

Game Weightings:

All slots, Parlour games 100%

All Table Poker, Power Poker(excluding All Aces and Jacks or Better),all Roulette, all Blackjacks (excluding Classic Blackjack) and Casino War 8%

Classic Blackjacks, All Aces Video Poker/Power Poker, All Jacks or Better Video Pokers/Power Poker, All Baccarats, All Craps, Red Dog, Sic bo 0%

Wagers placed using the gamble feature 0%

All game play on MPV ( Multiplayer Tournament) 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to $100

T&CS APPLY

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Value to Player for:

£-3.19

Bonus Value

low roller

mid

mid roller

low

high roller

low

superhigh roller

low

Payout Speed: 48h | 9 / 10

Using Neteller our reviewer reports withdrawals normally paid within 48 hours.

Minimum Withdrawal - None listed

Maximum Withdrawal - Only applicable when playing with a bonus - see the Bonus section of this review.

Banking options available - Credit/Debit cards, Neteller, UKash, Click2Pay, ClickandBuy, PaySafeCards, Entropay Cheque and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 9 / 10

King Neptune's use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download	Instant
Table Games – 76	Table Games – 54
Slots – 375	Slots – 248
Video Poker – 58	Video Poker – 23
Jackpot – 25	Jackpot – 17

Customer Service | 10 / 10

Our reviewer reports positive experiences with Jackpot City customer services.

Email Testing Record

December 2016 - 9 minutes
December 2015 - No Reply
June 2015 - 1 hour 53 minutes
November 2014 - No Response
December 2013 - No email support.
June 2013 - 22 minutes
January 2013 - 1st email - 3h 58min

Licensing | 8 / 10

KingNeptune's hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with King Neptune's Casino - Australia, Belgium, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom

Contact Information;

Phone :	Australia 0011 800 1515 1516
	UK 0-800-917-8547
	Switzerland 0-800-001-720
	French +44-203-328-5996
	Spain 900-994-520
	New Zealand 00-800-1515-1516
	Japan 001-010-800-1515-1516
	Canada 1-800-768-1946
	Germany 0-800-000-3369
	Austria 0-800-005-078
	Italy 800-870-065
	International +44-800-917-8547

Restricted Countries

Players from United States NOT accepted.

King Neptune's does not accept players from the following countries: Australia, Belgium, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Hungary, Iran, Israel, Italy, Democratic People's Republic of Korea, Myanmar, Philippines, Portugal, Romania, Singapore, South Africa, Spain, Taiwan, Province of China, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

King Neptune's do not publish the house edge (RTP) information for any of their slots games.

Comp Points

King Neptune's offer a comp point system that gives you different numbers of points for £10 wagered on different games – accrual rates are listed below. 200 points converts to £1 cash (or whatever currency you are using). This system is 50% better than the standard Playtech comp point system for all the games that earn 3 points, the same for the 2 point games and 50% worse for the 1 point games.

All Video Poker (including Progressive), Craps, All Blackjack (including Progressive), Baccarat, Red Dog earn 1 point
All Roulette (including Progressive), Video Slots, Progressive Slots, Pai Gow Poker, Casino War earn 2 points
Traditional Slots, Scratch Games, Sicbo, Keno earn 3 points

Closing Thoughts

The group that owns King Neptune's casino are part of a wider group who have never been as forthcoming as we require of operators we would be happy sending players to. There's no good reason not to have transparent policies when it comes to complaints.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

+ 7 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.