OVERALL VERDICT
6.30/10

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OVERALL VERDICT

6.30/10

PAYOUT SPEED

8/10

Customer Service

10/10

Bonuses

4/10

Software

10/10

Licensing

10/10

WEBSITE

OWNERSHIP

Imperium Network Solutions Limited

AFFILIATE PROGRAM

Reel Island Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

Play

GSlot

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Withdrawals take over 24 hours.

– Low value registration incentives.

Reel Island Casino Review

Name: Reel Island Casino Review
Item: Reel Island
Rating: 6.30
Author: ThePOGG

Review last updated - August 2020.

OVERVIEW | 6.30/10

Reel Island Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. Reel Island Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site features a colour palette of: blue, lime green and white and their logo is animated - the word "reel" is displayed in a slots reel and the letters spin to land on the name. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 3/10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Reel Island Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Reel Island Casino appear to have closed their affiliate program without closing their operation - retaining referred traffic but failing to honour their 'lifetime revenue' agreements.

BONUSES | 4 / 10

100% up to £100
Max Bonus	100
Min Deposit	10
Max Bet	5
Type	Cashable
Wagering	35x(d+b)

Deposit Method Restrictions:
Neteller, Skrill

Country/Regional Restrictions:
Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Full Reel Island bonus review

Terms and Conditions

The Reel Island Welcome bonus currently consists of a bonus of 100% up to £100 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play. Minimum bets of £1 are required to count towards wagering requirements.

There is no maximum win on the deposit bonus or the complimentary spins and the complimentary spins carry a maximum win of £50.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Bonus and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

*Slots 100%

Table Games 0%

Video Poker Games 0%

Other 0%

Scratchcards & Keno 100%

*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100

T&CS APPLY

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Value to Player for:

£0.01

Bonus Value

low roller

n/a

mid roller

mid

high roller

high

superhigh roller

n/a

Payout Speed: 48-72 hours | 8 / 10

Reel Island Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Reel Island Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 10 / 10

Email Testing Record

September 2019 - 1 hour 43 minutes .
May 2019 - 22 minutes .
November 2018 - 20 minutes
November 2016 - 2 hours 48 minutes
March 2016 - 17 minutes.

Licensing | 10 / 10

ReelIslandCasino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. ReelIslandCasino currently use eCogra. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Reel Island Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

While Reel Island Casino is a solid choice for players, there are many other good choices like Casino Nile Review, Reel Island Casino Review, or Temple Nile Casino Review.

Less cooperative operators who are still reasonably safe include Grand Mayfair Casino Review, Handy Luck Casino Review, Luckytap Casino Review, Ruby Loot Casino Review, Toals Casino Review or Whitebet Casino Review.

Other casino operators that are far more dangerous to players are All Cashback Casino Review, All Wins Casino Review, Onespin Casino Review and PH Casino Reviews.

Less serious, but also worth avoiding would be Captain Cooks Casino Review, Lucky 247 Casino Review and Spin Hill Casino Review.

Restricted Countries

Players from United States NOT accepted.

Reel Island does not accept players from the following countries: Albania, American Samoa, Oceania, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Contact Information:

Email :	[email protected]
Postal address:	Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address:	Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat:	Available on casino website 24/7.

Slots RTP

Reel Island casino give the R.T.P.s for all of their games.

Comp Points

Reel Island Casino do not appear to offer a comp points system for players.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Reel Island will be treated fairly.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Bingo Northern Ireland

+ 33 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Reel Island

Found for the Casino

Reel Island - Did'nt pay the my wins

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Reel Island

Resolved

Reel Island - Delayed Withdrawal

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Reel Island

Resolved

Reel Island - Delayed withdrawal

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Reel Island

Found for the Casino

Reel Island - Casino withdrawal not paid since December 2018!

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United states

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This casino is not recommended!

Reel Island Casino Review

OVERVIEW | 6.30/10

TRUSTWORTHINESS | 3/10

BONUSES | 4 / 10

100% up to £100

Terms and Conditions

Payout Speed: 48-72 hours | 8 / 10

Software | 10 / 10

Customer Service | 10 / 10

Licensing | 10 / 10

Restricted Countries

Contact

Slots RTP

Comp Points

Closing Thoughts

Associated By Company

Other Associations

COMPLAINTS

Reel Island

Reel Island

Reel Island

Reel Island