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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:
GSlot
Play

GSlot

GSlot rating

+

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Partially cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Low value registration incentives.

Riva Casino Review

Review last updated - June 2014

OVERVIEW | 5.96/10

Riva casino are the sister property to NetBet (formally Casino 770). These casino have had a high rate of player issues in the past and were unresponsive to dispute mediation, but recently appear to be making a big effort to ensure that all player complaints are handled properly.

TRUSTWORTHINESS | 5/10

Only one of the reviewers who works regularly for ThePOGG.com holds an account with NetBet casino. They report positive experiences.

Up until recently, NetBet casino have been inconsistent in their engagement with dispute mediation, moving on and off CasinoMeister's rogue list and leaving several unanswered complaints at Ask Gamblers.

More recently however, while this NetBet casino have stated that they wish to engage with resolving player complaints, in situations where they have seized player funds they are only prepared to discuss as much information as they've released to the player, effectively making mediation a fruitless endeavour. That's not a complete roadblock and we have managed to resolve several complaints for players, but it does make things more difficult at times.

If NetBet continue to work with us where player complaints come in and this relationship improves over time, we will increase their Trustworthiness score by 1 point every 6 months to a maximum of 6.

For references see NetBet Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of the Riva casino website, we cannot monitor their terms and conditions for changes.

BONUSES | 3 / 10

Riva Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

Riva casino do not list a withdrawal time on their site, as such we will assume this to be 5 days.

Minimum Withdrawal - €20

Maximum Withdrawal - None listed.

Banking Options Available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), Click2Pay, WebMoney, UKash, ClickAndBuy, Entropay, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Riva casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service | 9 / 10

Email Testing Record

  • June 2014 - 6 hours 31 minutes
  • December 2013 - No Response
  • July 2013 - 21 minutes

Licensing | 8 / 10

Riva Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Riva casino - Malta, USA

Contact Information;

Email : [email protected]
Phone : +44/ 2071931464
Fax : +44 /2075048282
Affiliate Program - Live Partners.

Restricted Countries

Players from United States NOT accepted.

Riva does not accept players from the following countries: Malta, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Riva casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Riva casino offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

Riva casino are making efforts to improve which is always a good thing, but they're not at the top of the market yet and by a good distance.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

NetBet
NetBet rating
8.04 / 10

COMPLAINTS

Riva
Resolved

Casino Riva - non-payment

Read Complaint

June 11, 2014 5 comments

Resolved

Casino Riva - not paid for 6 months

Read Complaint

December 23, 2013 4 comments

Riva Poker
Resolved

Riva Poker - Withdrawal pending processed for more than 13 days

Read Complaint

February 17, 2013 5 comments

Show all Complaints
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