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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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GSlot

GSlot rating

+

– Fast response to email support request.

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Wizbet Casino Review

Review last updated - June 2017

OVERVIEW | 2.58/10


A member of the Genesys Club group of casinos, Wizbet are now owned by the same group that owns the GrandPrive group.

TRUSTWORTHINESS | 1/10


Wizbet are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive/Genesys Group Player/Affiliate Issues

You can see the latest updates to Wizbet casino's terms and conditions here.

BONUSES | 3 / 10


Wizbet Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 2 weeks+ | 0 / 10


As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal –varies between £1500-£5000 depending on VIP level

Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCard

Software | 3 / 10


WizBet casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download

Instant

Table Games – 17

Table Games – 10

Slots – 61

Slots – 61

Video Poker – 34

Video Poker – 30

Customer Service | 10 / 10


Our reviewer report positive experiences with The Mandarin Palace casino customer services in so far as they responded quickly and were polite and friendly.

Email Testing Record

  • December 2016 - 3 hours 9 minutes
  • June 2015 - 27 minutes
  • November 2014 - No Response
  • June 2014 - 34 minutes
  • December 2013 - No Response
  • June 2013 - 1 hour 19 minutes
  • January 2013
    • 1st email - 2h 37min

Licensing | 2 / 10


Wizbet hold the following gambling licenses :

  • Curacao eGaming - Wizbet casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Wizbet casino; Australia, Finland, France, South Africa, Spain, Sweden, United Kingdom, Brazil, Croatia, Hungry, Ireland, Japan, Mexico, Poland, Romania, Russia

Contact Details;

Email :[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone : 877.224.0845 (USA)
877.224.0830 (Canada)
800.789.740 (Italy)
080.018.208.64 (Germany)
0.808.238.9837 (UK)
800.699.22 (Norway)
020.798.788 (Sweden)
808.834.24 (Denmark)
080.002.209.17 (Holland)
Fax : 877.224.0873 (USA)
877.224.0853 (Canada)
800.789.742 (Italy)
080.018.209.10 (Germany)
0.808.238.9838 (UK)
800.698.98 (Norway)
020.796.408 (Sweden)
080.002.2156 (Holland)

Affiliate Program - Genesys Affiliates

Restricted Countries


Players from United States NOT accepted.

Wizbet does not accept players from the following countries: Australia, Bangladesh, Brazil, Croatia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Ireland, Japan, Mexico, Netherlands, Netherlands Antilles, Poland, Romania, Russian Federation, South Africa, Spain, United Kingdom.

Contact


Slots RTP


Wizbet casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points


WizBet casino do not appear to offer any form of comp point program.

Closing Thoughts


Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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