14Red - Confiscated winnings
Found for the Casino - This player appears to have broken the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our 14Red Casino Review.
I deposited around €300 over 2 days. They are quick to give you bonus money. I received €160 bonus. You are limited to only a few games whilst in bonus funds. I was playing for a few hours, I was buying bonuses at different values and got my balance up to just under a grand. I carried on playing lost a bit then thought I would see if I could withdraw. I could but it said it would take the 160 of me as it was bonus. I withdrew €320. Took 5 day to get verified. Then today received email stating withdrawal denied contact support. Contacted support to be told if broke the rules and the balance had been confiscated, even though they left €40 in balance. I don’t understand what rules I’ve broken nobody gives you a proper answer 1 guy called [EDIT] just cut me off without any explanation. They took my money I want mine back
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Hi jade12 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the
chances of a successful mediation are low.
Can you tell me the size of your last deposit what bonus you received and the size of your largest bet (including bonus buys)?