14red - no communication

Hi stef44 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi stef44,

14Red inform us that your account has been successfully verified and that your withdrawal will be paid shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi stef44,

Have you received your payment?

Thanks,

ThePOGG

No i havent received payment and im still emailing them every day without reply they took my deposit so surely as they broke the rules to let me play from the uk so surely they have to pay out they are the ones breaking the rules as any other site i go on if it doesn't accept uk players you cant even register an account let alone make a deposit

Hi Stef44, 14Red inform us that payment was sent on the 19/11 to a Halifax account IBAN number [EDIT]. Can you please check your account and let us know if you have received your funds? Thanks, ThePOGG

Hi Stef44,

Have you located your payment?

Thanks,

ThePOGG

Hi Stef44,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Stef44,

If we have not heard from you by Friday the 27th of December I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG