18Bet - Closed account with remaining balance
Found for the Player - The evidence that 18Bet provided to support their confiscation of funds from this player was in our opinion not strong enough to justify their actions.
Read our 18Bet Casino Review.
Dear Madam or Sir,
My name is [EDIT] and I have problem with 18bet.com, I am trying to solve it since 13.11.2017.
I would like to ask you for help please, I have problem with 18bet company, I registered new account on 13.11.2017, I have deposited there 25 000€ via neteller ewallet and then start betting on sports and live betting(can provide you screens of deposits). On the next day I sent them documents for verification. I met rollover requeirements of the deposited sum for withdrawing (pre match/live betting, soccer, hockey, tennis, parlay bets=staked more than 100 000€(winnings/losts bets) and my final balance was 65 000 and I requested for withdraw. After one week on 21.11.2017, I could not log in to my account and they requested from me another documents for verification. After this I completed 4 steps of verification process(attached print screens of the verification) and their last mail was that after the month, they sent me this message: Dear [EDIT], Our Anti-Fraud Department has detected that your login details and site activity match another 18bet account.You may refer to the "Duplicated accounts policy" section in our Terms & Conditions: "2. Your Account must be registered on Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), E-mail address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc.), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). "Here is a link for reference: 18bet.com/en/pages/terms-and-conditions/In accordance to our policy your account has been closed and your deposits have been returned to your Neteller account (minus a small processing fee).Yours,18bet Team (attachment: 12 verification 4 their reply without any proof) and sent me to my neteller account only 24 000€ (-1000€ fee, but I have met rollover conditions for withdrawing without fee, I can provide neteller print screen of payment) and till then they are ignoring me and my account is still limited and they are holding my remaining balance. They have not sent me any proof about their decission. I was using my account myself, I provided them everything about myself and they sent me just email, no proof about my fault. I have contaced their previous licensed company but have not received any reply till today(attachment 13). Then I found out, that they have new licensing company Malta Gaming Authority and I contacted them also, but they didn´t provide me any proof about their investigation with 18bet and told me just, that the case is closed. I am very dissapointed from this situation and hope so you could help me!
I would like from 18bet to refund my money of 41 000 €, send it to my neteller account or to my bank account.
Whole email communication I will send you via email as attached documents (20 printscreens).
Thank you so much for your time and help,
the casino review
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