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18bet - repeatedly refused to withdraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 18Bet Review.

Player's Complaint

Dear theogg, on behalf of you, I hope to get your help. I tried to withdraw money many times in 18bet, and the explanation given by 18bet was perfunctory, and even customer service refused to communicate with me many times. Here, I sincerely request your help.

Read the casino review

7 Responses

User icon
ThePOGG
March 12, 2020

Hi yokeying - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 27, 2020

Hi yokeying,

I've spoken to 18Bet regarding this issue. The address you entered when you registered your account does not match that which appeared on the Proof of Address you provided during verification.

You need to contact the operator and either provide Proof of Address that matches the details on your account or provide an explanation as to why the address is incorrect.

Once you have done that let us know and we'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
April 28, 2020

Hi yokeying,

Have you provided the requested information?

Thanks,

ThePOGG

User icon
yokeying
May 2, 2020

Yes, I have provided all the information they requested.

User icon
ThePOGG
May 19, 2020

Hi yokeying,

How did you deliver this information?

Thanks,

ThePOGG

User icon
ThePOGG
May 27, 2020

Hi yokeying,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 2, 2020

Hi yokeying,

If we haven't heard from you by Friday the 12th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

yokeying consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 18Bet
  • Curacao eGaming
  • Bellona N.V.

March 12, 2020

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