18Bet - won't pay my winnings
Found for the Casino - This player was found to have played from an IP account that matches several other player accounts. This is clearly prohibited in 18Bet casino's terms and conditions. The player was refunded all deposits from the point where the IP address conflict occurred onwards.
Read our 18Bet Casino Review.
I have sent emails before to make a complaint but you did not answer me so I don't know if you received my request.
I have played for months ago with the 18bet casino. I have been depositing with no problems and I was losing. So the casino had no problems with that. I stopped playing for some time then I started receiving promotions from them, I played with the same account I was playing at and I was losing on before.
I played for 3 days after depositing I made a withdrawal after few deposits. They have asked for documents to verify my account. I did send the documents and they checked my account for 3 days then they lifted the restriction on my account and they said I can play again.
I started playing again and made another withdrawal.
They sent me an email saying that they will only send me some of my deposits but not the deposits lost. And they will not send me my winnings. They said that my account is duplicated.?????
I asked for the other account I had with them as I have the right to know what is the other account if I have one and that they are not lying especially that I'm sure I only have one account only.
They refused and then they sent me an IP address which is in London (I'm in Birmingham?)
Even though if I had another account. Why didn't they spot that with the first deposit and close my account months ago. [EDIT - REMOVED ACCUSATIONS]
They were also sending me promotions to play also they verified my account and lifted the restrictions and said that I can play again??????
[EDIT - REMOVED ACCUSATIONS]
Normally in an [EDIT] online casino if you have two accounts they do close one and you can keep one where they transfer any funds from the second account to...as I did not play with any bonus.....
Also even if someone plays after a gambling problem self exclusion by opening a new account if they deposit their deposits get sent back and it gets spotted by the first deposit.
[EDIT - REMOVED ACCUSATIONS] I did not do any fraud to take 1000£ from me. They had let me play and lose money for months which is not fair to make their own rules and not follow the regulators rules.
Leave a Reply
You must be
to post a comment.
Hi again sabrina19851,
Firstly - I've checked your email address against our inbox and we have not received any emails from or associated with your email account prior to your account registration early today.
As with your other complaint I'm going to need your username and email address at 18Bet casino and for you to forward on any correspondence with the casino to [email protected]
I will say that the fact that you're submitting two complaints related to self-exclusions at the same time is very concerning to me, especially as they both seem to relate to multiple accounts across related casinos. It a fairly common fraudulent practice for unscrupulous players to open one account, arrange to be self-excluded then look for ways to register a second account without getting flagged. This allows the person to claim winnings and demand that losses be refunded and makes these self exclusion cases exceptionally difficult to manage.
While I'll be happy to review these cases for you, I will state in advance that if I have any reason to believe that this has been the case both complaints will be closed.