Found for the Player - 21 Grand have agreed to clarify the their terms and conditions regarding what constitutes 'system play', but they are adamant that they will not pay the player's win as they used the Martingale progression.
It should be clearly stated that the Martingale progression does not offer the player any mathematically advantage over the house by itself.
My situation is this;
I played in 21 Grand Casino. Started on 14th of September.
I made two deposits:
I started with Roulette using method Martingale. I played some slot machines as well.
During few days I won €400.
I placed a request for withdrawal, sent all documents and waited.
Yesterday I got phone call from casino.
[EDIT] explained me that they won’t pay my winnings because I used a strategy that is against their regulations and she said I played against the rule 6.3
I asked if they can return me my deposits and she said that all she can do is return me second transaction 36 EUR and give me some extra bonus.
GENERAL TERMS AND CONDITIONS OF 21 GRAND CASINO
6. RULES OF PLAY
6.1. In addition to these Terms and Conditions certain Rules of Play shall apply to you and be binding upon you in respect of your participation at the Casino.
6.2. You hereby agree to be bound by the aforementioned Rules of Play as if they were specifically incorporated into these Terms and Conditions.
6.3. The casino reserves the right to void any winnings if player is suspected of fraud or fraudulent activity or if it is determined by the casino management that the player made use of computer systems, system play/wagering such as card counting e.g., including machine, computers and fraudulent software.
I asked [EDIT] from casino if she can write everything what I did wrong and email me. And she was like "No we will not write anything to you" and that was the reason I suspected that they aren’t being fair.
Is using Martingale method really illegal?
Thank you for your help,
Ps. I would like to upload some files.
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21 Grand - Unfair rules of play
Posted by katja76
October 2, 2013
katja76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 2, 2013