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21bet - not pay my winning

Ruling

Resolved - This complaint looks like it has been generated by a bot and the complainant is non-responsive to follow-up questions.

Read our 21Bet Casino Review.

Player's Complaint

I made a withdrawal on the 4.11.18 and even though I have contacted 'Live Chat' on an almost daily basis (keeping it friendly and polite) I'm told that they have 'technical difficulties'. I have had a number of excuses and told I'll be contacted after each Live Chat conversation. They have contacted me 1 time (today) with this...

"Hi [EDIT],

We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible. However we are currently experiencing technical difficulties with card withdrawals.

Our Payments team is aware of your pending withdrawal and they will process it as soon as conditions are met. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done.

We sincerely apologise but be aware that it is no intention to delay this further.

Kind Regards,

21Bet Team"

Read the casino review

3 Responses

User icon
ThePOGG
November 7, 2018

Hi dogytech,

The above submission is a word for word copy of the following complaint - https://thepogg.com/complaint/21bet-waiting-for-withdrawal-for-1-month/.

Given that this quotes an email that the other complainant received it is highly unlikely to be factually accurate for your issue.

I need you to explain YOUR complaint.

Thanks,

ThePOGG

User icon
ThePOGG
November 14, 2018

Hi dogytech,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2018

Hi dogytech,

If we have no heard from you by Friday the 30th of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

dogytech consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Bets
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

November 7, 2018

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