English in United States
Resolved - After an extended payment delay, 21Bet casino have completed this transfer to the complainant. The complainant has confirmed receipt of funds.
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I made a withdrawal on the 12.7.18 and even though I have contacted 'Live Chat' on an almost daily basis (keeping it friendly and polite) I'm told that they have 'technical difficulties'. I have had a number of excuses and told I'll be contacted after each Live Chat conversation. They have contacted me 1 time (today) with this...
We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible. However we are currently experiencing technical difficulties with card withdrawals.
Our Payments team is aware of your pending withdrawal and they will process it as soon as conditions are met. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done.
We sincerely apologise but be aware that it is no intention to delay this further.
Here is a copy of the last 2 transcripts with Lice Chat one of which I was asked for bank details and was told I would be paid manually.[EDIT]
It seems all of the second chat was not logged. I will add it here... [EDIT]
21Bet have informed me that you should now have been paid. Can you confirm receipt?
Yes I have now been paid. Can I ask what was explained to you regarding the delay?
We received no details regarding what caused the issue, simply that there had been a backlog and that the two complainants we had come through had now been paid.
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21Bet - Waiting for withdrawal for 1 month
Posted by Kandiman
August 8, 2018
Kandiman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 8, 2018
Hi Kandiman - welcome to ThePOGG.com!
Before we go any further I need you to confirm the url of the operator you are complaining about.