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21Bet - Waiting for withdrawal for 1 month

Ruling

Resolved - After an extended payment delay, 21Bet casino have completed this transfer to the complainant. The complainant has confirmed receipt of funds.

Read our 21Bet Casino Review.

Player's Complaint

I made a withdrawal on the 12.7.18 and even though I have contacted 'Live Chat' on an almost daily basis (keeping it friendly and polite) I'm told that they have 'technical difficulties'. I have had a number of excuses and told I'll be contacted after each Live Chat conversation. They have contacted me 1 time (today) with this...

"Hi [EDIT],

We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible. However we are currently experiencing technical difficulties with card withdrawals.

Our Payments team is aware of your pending withdrawal and they will process it as soon as conditions are met. Please be patient for a little more and we can assure you it will be processed soon and you will be emailed when it's done.

We sincerely apologise but be aware that it is no intention to delay this further.

Kind Regards,

21Bet Team"

Here is a copy of the last 2 transcripts with Lice Chat one of which I was asked for bank details and was told I would be paid manually.

[EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
August 8, 2018

Hi Kandiman - welcome to ThePOGG.com!

Before we go any further I need you to confirm the url of the operator you are complaining about.

Thanks,

ThePOGG

User icon
Kandiman
August 8, 2018

21bet.com

User icon
Kandiman
August 8, 2018

It seems all of the second chat was not logged. I will add it here... [EDIT]

User icon
ThePOGG
August 23, 2018

Hi Kandiman,

21Bet have informed me that you should now have been paid. Can you confirm receipt?

Thanks,

ThePOGG

User icon
Kandiman
August 26, 2018

Yes I have now been paid. Can I ask what was explained to you regarding the delay?

User icon
ThePOGG
August 27, 2018

Hi Kandiman,

We received no details regarding what caused the issue, simply that there had been a backlog and that the two complainants we had come through had now been paid.

Thanks,

ThePOGG

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Agreement

Kandiman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 8, 2018

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