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22Bet - Asked to block me for gambling problems, they didn’t

Ruling

Found for the Player - As has become standard for this group of operators 22Bet have offered no response whatsoever to this complaint.

Read our 22Bet Review.

Player's Complaint

I asked them a day ago to block me for gambling problems. They didn’t do it, and didn’t answer.

So I want a refound of my deposits that was made AFTER that message. About 900 euro.

Read the casino review

6 Responses

User icon
ThePOGG
August 29, 2019

Hi sandra1996 - welcome to ThePOGG.com!

Unfortunately it is unlikely we can do anything to help you in this instance. You've chosen to play with an operator who are both negatively listed with this service and who have been non-responsive to our efforts to discuss complaint issues with them historically.

You are also playing with a weakly licensed operator who will have minimum Responsible Gambling obligations. Even in more tightly regulated jurisdictions operators are given a reasonable time period to respond to an email request of this nature (usually 24 hours). So my question has to be were there deposits made more than 24 hours after you sent your email requesting a self-exclusion?

Thanks,

ThePOGG

User icon
sandra1996
August 31, 2019

I did make deposits 24 hours after I've asked them to block me. They don't ansver me anymore.

User icon
sandra1996
September 1, 2019

I was able to make deposits again yasterday. But I won't do it again. Please help me get back the deposits that I made AFTER I've asked them to block me for gambling problems

User icon
sandra1996
September 3, 2019

I'm blocked now but they havn't reutn my deposits that I've made a day late frim my request

User icon
ThePOGG
September 24, 2019

Hi sandra1996,

Unfortunately after repeated efforts to contact 22Bet about this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

User icon
sandra1996
September 24, 2019

Hi,

Thank you for your help and that you tried. :)

Have a great day!

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Agreement

sandra1996 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 22Bet
  • Curacao eGaming
  • Marikit Holdings Ltd

August 29, 2019

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