32Red - Casino refuses to report which clause of the Terms and Conditions I violated and to provide evidence of my violation
Found for the Player - 32Red Casino have provided an insufficient explanation and no evidence to support their decision not to pay this player.
Read our 32Red Casino Review.
Good day! I am a player at 32red casino. Despite the fact that I did not violate the rules, I had a disagreement with the casino, for the resolution of which I need your help. I would be very grateful if you try to help me. I'll tell you about my situation.
On August 12, at the casino's request, I sent the following personal documents: a foreign passport, a bank statement, a screenshot of my Neteller profile.
On August 15, I received a letter that the casino could not confirm my account and it was decided to close it and cancel the winnings. I want to note that I have not received any messages about the need to provide additional documents. I was also not informed that the documents provided do not meet the requirements of the casino.
On August 16, I sent a letter to the casino asking them to explain my behavior and explain the reason for blocking my account. But I never received an answer to the letter.
I believe that the casino is unlawfully using its dominant position to block my account. As I understand, after reviewing the Terms and Conditions, the actions of the casino to withhold my winnings are legal only if I violated the terms and conditions.
But the casino refuses to report which clause of the Terms and Conditions I violated and to provide evidence of my violation.
I hope you'll give me a hand.
the casino review
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