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666 Casino - Casino bonus and terms
Ruling
Found for the Casino - 666 Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our 666 Casino Review.
Player's Complaint
I was playing casino welcome bonus on 666 Casino. I made a deposit of 100€ and got 100€ deposit bonus to the casino. I only played Razor Shark with max bet of 5€ and did not break any bonus terms. After wagering my balance was 2682,50€ and I sent all documents necessary. After trying to withdrawal my remaining funds the casino contacted me and said that I have broken the rules. When I asked what specific rule I broke, my funds we're mitigated and the deposit was returned. They refuse to specify how I have exactly broken these rules: 4.1
By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you:
- are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident;
- are legally capable of entering into binding contracts;
- have supplied all information when registering with the Website that is accurate and complete and will ensure that such information is kept updated throughout your use of the Website;
- are resident at the address you provide us and are a resident in a territory that permits gambling to occur;
- are not restricted from opening an account under clause 7 (Restricted Territories);
- have not excluded yourself from gambling on this Website;
- have a valid bank account or credit or debit card or alternative payment method;
- you are the legitimate owner of the money you deposit and any money that you deposit into your account is not tainted with any illegality and does not originate from any illegal activity or source;
- have no existing accounts registered by you on this Website;
- you are not playing or acting on behalf of somebody else and you will not sell, transfer and/or acquire accounts to/from other players;
- participation on the Website is for fun and not for financial dependency (or similar) reasons; and
- will comply with the Terms of Use at all times in relation to your use of the Website.
4.2
By registering for an account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect to matters relating to your account.
I am the only one who has played any casino games from our household. I have my own computer to which no one else has access to and I use the secure internet access of our own household with a unique IP-address. My email and all other accounts are only used by me. I told these same things to 666 Casino casino but they have refused to do anything.
2 Responses
666 Casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
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Agreement
botkallu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 666 Casino
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
February 20, 2021
Hi botkallu - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG