Resolved - This was a simple breakdown in communication and has been resolved. The player has located their full withdrawal.
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This casino has owed me $835 since Apr 10th. On Apr 21st I got an email asking for bank statement which I found weird because I have been verified with them and had many cashouts and I was not happy it took them 11 days to bother sending me an email.
I gave them screenshot of the info my bank provided and any other info they needed I wrote in the email. They said they need bank statement showing all info and I told them they dont provide all info like swift code and thats why I printed it.
I waited a week..no money. About 10 days ago i went to live chat and they told me finance sent me my money that day. I have not got the money. I spoke to my bank they said nothing has been declined or anything. Live chat keeps making up stories.
finance not responding to email. Management not responsive nor their complaints department.
Before I proceed with official complaint with MGA, I thought I would see if you could help me before because you have been able to help me in the past.
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lockinlove consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 18, 2020