666casino - complaint

Hi maga - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint directly - specifically which term has 666Casino claimed you violated?

Thanks,

ThePOGG

Hi maga,

I'm following-up on the above?

Thanks,

ThePOGG

Good afternoon. The casino 666 claims that I violated Point of the Significant Terms and Conditions of the Welcome Bonus 666casino.com/promotions/welcome-bonus. This point gives the reference to the General Terms and Conditions. Paragraph 8 "Our standard website terms and standard promo terms also apply." There is no concrete rule in this point. I do not understand what I am accused of. I never come across this. Please, investigate my case.

Hi Maga,

I've discussed this issue with 666Casino.

On the 22nd of May at 16:56:50 server time you deposited €200 and received €50 bonus. This bonus came with a 35xbonus wagering requirement (50x35 = €1750).

At 17:10:06 server time, after completing only €35 of the wagering requirement you started placing wagers of €25/hand on Blackjack. These terms breached the following bonus term:

"12. The maximum bet for any of your bonus funds is limited to €5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account."

As your bets have exceeded the maximum allowed bet while you have a bonus the operator are within their rights to consider the bonus contract void and reset both parties to their starting positions.

Having reviewed your email communications with the operator both the specific term and the consequences of this infraction have been clearly explained to you. As a good will gesture the operator offered you €500 to settle this matter, an offer which you accepted.

I'm sorry, there is nothing further we can do to help you.

ThePOGG