– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

666casino - complaint


Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.

Read our 666 Casino Review.

Player's Complaint

Hello. I will tell you about circumstances of a problem. I was registered in casino on May 22, 2019. I made a deposit of 200 euros. I received a bonus of 50 euros. I played different games several times. The balance at the end of the game was 3245 euros. 24.05. I received the letter that my account has been found to be in breach of the Specific Terms associated with the welcome offer. All my money was confiscated. Also I received the letter where the casino requested my documents for additional verification. I attached necessary document, namely the bank statement. 27.05. I received the letter that I have to provide other additional documents. 30.05. I directed the certificate of the residence and family composition. I hoped that the casino will return my prize because I cooperate honestly. 31.05 my data was checked and the account is approved. But the casino did not return my prize.

I was sure that the casino will return my means when verification ends. I am sure that I did not violate the Specific Terms associated with the welcome offer.

When I filed a complaint, casino offered me 500 euros as gesture of goodwill. I agreed to receive money, but I do not agree with the decision of casino. Now the casino holds 2545 euros. I want to return a prize and to receive an explanation about the delay reasons. I ask you to help me, please.

Read the casino review

4 Responses

User icon
September 3, 2019

Hi maga - welcome to!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint directly - specifically which term has 666Casino claimed you violated?



User icon
September 10, 2019

Hi maga,

I'm following-up on the above?



User icon
September 11, 2019

Good afternoon. The casino 666 claims that I violated Point of the Significant Terms and Conditions of the Welcome Bonus This point gives the reference to the General Terms and Conditions. Paragraph 8 "Our standard website terms and standard promo terms also apply." There is no concrete rule in this point. I do not understand what I am accused of. I never come across this. Please, investigate my case.

User icon
September 24, 2019

Hi Maga,

I've discussed this issue with 666Casino.

On the 22nd of May at 16:56:50 server time you deposited €200 and received €50 bonus. This bonus came with a 35xbonus wagering requirement (50x35 = €1750).

At 17:10:06 server time, after completing only €35 of the wagering requirement you started placing wagers of €25/hand on Blackjack. These terms breached the following bonus term:

"12. The maximum bet for any of your bonus funds is limited to €5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account."

As your bets have exceeded the maximum allowed bet while you have a bonus the operator are within their rights to consider the bonus contract void and reset both parties to their starting positions.

Having reviewed your email communications with the operator both the specific term and the consequences of this infraction have been clearly explained to you. As a good will gesture the operator offered you €500 to settle this matter, an offer which you accepted.

I'm sorry, there is nothing further we can do to help you.


Leave a Reply

You must be logged in to post a comment.


Maga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 666 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

September 3, 2019

United States country flag