Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.
Read our 666 Casino Review.
Hello. I will tell you about circumstances of a problem. I was registered in casino on May 22, 2019. I made a deposit of 200 euros. I received a bonus of 50 euros. I played different games several times. The balance at the end of the game was 3245 euros. 24.05. I received the letter that my account has been found to be in breach of the Specific Terms associated with the welcome offer. All my money was confiscated. Also I received the letter where the casino requested my documents for additional verification. I attached necessary document, namely the bank statement. 27.05. I received the letter that I have to provide other additional documents. 30.05. I directed the certificate of the residence and family composition. I hoped that the casino will return my prize because I cooperate honestly. 31.05 my data was checked and the account is approved. But the casino did not return my prize.
I was sure that the casino will return my means when verification ends. I am sure that I did not violate the Specific Terms associated with the welcome offer.
When I filed a complaint, casino offered me 500 euros as gesture of goodwill. I agreed to receive money, but I do not agree with the decision of casino. Now the casino holds 2545 euros. I want to return a prize and to receive an explanation about the delay reasons. I ask you to help me, please.
You must be logged in to post a comment.
666casino - complaint
Posted by Maga
September 3, 2019
Maga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 3, 2019