666Casino - missing account

Hi jw1903 - welcome to ThePOGG.com!

I'll contact White Hat Gaming and see if we can establish which party should be responsible for your account as a first step.

Thanks,

ThePOGG

Hi jw1903,

I've spoken to White Hat Gaming about this matter. Any cash funds in your player account, if you had not withdrawn them, would have been returned to your payment method on after the 7th of December.

Can you please check your payment account and confirm that you have not received a refund?

Thanks,

ThePOGG

Hi there

I checked my statements from December last year and nothing was paid back into the account. I did order a new card for the account because I lost the original, so maybe it couldn't be sent. But there was no contact from the company to say that. I am happy to download my statements and send them as proof to whoever might need to see it

Thanks

[EDIT]

Date – 14/05/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hi jw1903,

We've reviewed your claim with White Hat Gaming. Your withdrawal was never issued as you did not respond to KYC document requests that the operator had to action before they could process this payment.

Please send the following to [email protected] and CC in [email protected]:

1. Proof of Identity (photographic)

The following documents are valid for proof of identity:

- Passport

- ID Card (both sides)

- Driver's license (both sides)

2. Proof of current residential address

The following documents are valid for proof of address:

- Utility Bill (less than 3 months old)

- Credit Card or Bank Statement (less than 3 months old)

- Benefits Statement (less than 3 months old)

- Council Tax Statement (less than 12 months old)

Thanks,

ThePOGG

I've sent all the documents and a bank statement and I'm waiting to hear back. I've sent a follow up email, there seems to be some confusion about what company the documents have been sent to. I have cc the pogg in the follow up email so you can see the full conversion

Thanks

[EDIT]

Hi jw1903,

Thank you for your emails.

As detailed above, it is White Hat Gaming, the previous license for 666Casino, that have your funds. Please follow the instructions in the email from Aspire Global and forward your documents on to White Hat Gaming.

Thanks,

ThePOGG

Hi there

666, have finally paid me out. Thank you very much for your help

[EDIT]

Hi jw1903,

Thanks for letting us know - it is appreciated :)

ThePOGG