Agent Spinner - My account got suspended due "bonus violations"

Hi rullapyorii - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello, what is the situation of this claim? It has been couple of months and I have heard nothing from you. Can you please give me some kind of update on this issue? Best regards, [EDIT]

I have been waiting for response almost 2 months now. Could someone, please, comment on my issue?

Hi rullapyorii,

Apologies for the delayed response. Your case is of a complex nature that has taken a lot of work to sort through.

Having reviewed your play history I'm afraid to say that your balance was never anywhere even close to €1.5k. The highest value your balance reached while playing with this bonus was €695.90. The balance that was in your account at the time of closure was €257.00.

The operator is unwilling to re-open your account and you should be aware that you are no longer welcome to play with any operator on the MT SecureTrade license. However, despite the wagering requirements for this bonus not having been completed, the operator will be paying out your balance at the point the account was closed €257.00. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi rullapyorii,

Have you received your funds?

Thanks,

ThePOGG

Hi rullapyorii,

I'm following-up on the above?

Thanks,

ThePOGG

Hi rullapyorii,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hello, sorry for the very late response. Thank you for your help. But I have not received the funds and my credit card number has changed during this process. Is there any way to get the refund?

Hi rullapyorii,

I'll contact the license holder and see what can be done.

Thanks,

ThePOGG

Hi rullapyorii,

Please provide a bank statement in your name and your IBAN/BIC information. You can send this directly to the operator or to us.

Thanks,

ThePOGG

Hi rullapyorii,

Have you provided the requested statement?

Thanks,

ThePOGG

Hi rullapyorii,

I'm following-up on the above?

Thanks,

ThePOGG

Hi rullapyorii,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG