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Agent Spinner - verification issues
Ruling
Resolved - Agent Spinner Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Agent Spinner Casino Review.
Player's Complaint
Hello,
10/03/2020 i made 100€ debosit in Agentspinner casino and I won 291,20€. I tried to make withdraw and it was cancelled. Also my account was blocked.
I got email where they asked me to send proof of payment and bank statement. I send. Then I got email that my account was verified but my account was still blocked.
Then I got blank full of questions. They asked how much I get salary, what is my job, do I rent houses. They asked me to send my payslip, bank statement, proofment of payment from my house wich I rent, ID-card and proofment of address. I send them all. My account was blocked.
Then they asked me to send phone bill for 3 months to them. I told them that I didn't pay my phone bill myself, so I can't send it to them. Their customer sercive said that they will forward this message to security team. About week after that customer service send me email where they asked that phone bill again. I gave them same answer as earlier.. My account is blocked.
Customer service can't answer me questions about security check what's going on. And they said that I can't get straight contact to security team.
What should I do? Is this Agentspinner casino working appropriametly?
4 Responses
Hi anthrax,
My understanding is that your payment has been processed. We would appreciate it if you could confirm when you have received your funds.
Thanks,
ThePOGG
Hi anthrax,
Have you received your funds?
Thanks,
ThePOGG
Hi anthrax,
If we haven't heard from you by Friday the 29th of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Anthrax consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Agent Spinner
- Malta Gaming Authority
- United Kingdom Gambling Commission
- MT SecureTrade Limited
April 16, 2020
Hi anthrax - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG