Amok-Bonus

Hi snakeeyeeeeeee - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'm afraid that we will need you to provide a clearer explanation of your problem before we can do anything to assist you.

If I'm understanding you correctly, you have previously been excluded by Mount Gold and Refuel casino due to concerns about your playing levels. Is that correct?

You have registered with Amok Casino, but used changed aspects of your registration information to get past the block that would have automatically been in place due to your exclusion at other properties on this license. Is that correct?

You received a €5 bonus offer from Amok Casino, but could not use it as they has again excluded you. Is that correct?

You then managed to lose €1500. How did you do this if your account was closed?

Where does the €20000 figure in your complaint submission come from?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

I didnot changed my information i used correct information i lost my money on other casino thats what i mean i used real information and i was blocked but they still sended me bonuses

Hi snakeeyeeeeeee,

Please go through the questions above one at a time and provide full answers.

Thanks,

ThePOGG

Hi snakeeyeeeeeee,

I'm following-up on the above?

Thanks,

ThePOGG

Hi snakeeyeeeeeee,

If we haven't heard from you by Friday the 8th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG