Amok Casino - Deposit Error lost 1K

Hi Brutalisk101 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Hi, I'm still waiting on them, can You contact them pls?

Hi Brutalisk101,

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Infiniza Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thanks I'll wait your response, problem happened on 17th August, just to let You know

Hi Brutalisk101,

Have you actually contacted the operator to attempt to resolve this matter?

Thanks,

ThePOGG

yes, I contacted many times their customer support, I send them everything they asked for, bank statement and stuff, they told me their payment department will notice me by email if the problem is resolve. Never got a email from them.

I got my 1K back into my Amok account this morning, You can closed this case

Hi Brutalisk101,

Our understanding is that this was an issue at Gigadat's end and that the operator needs you to contact Gigadat to resolve it.

I may be incorrect, so I will not guarantee this, but I think the operator's expectation is that Gigadat will return your funds AND they have restored your balance.

Amok Casino should have emailed you instructions today, but you should contact Gigadat on [email protected] and they should be able to locate the failed transaction with reference number [EDIT].

Please let us know how you get on.

Thanks,

ThePOGG

Gigadat resend the money into my Amok account and told me there was a error in their system, but everything seems to have been resolved, thanks for your help. You can now closed this case.

Hi Brutalisk101,

Thanks for letting us know - it is appreciated :)

ThePOGG