Amok Casino - withdraw money

Hi fofo - welcome back!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Infiniza Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I note that your submission lists the contested funds in GBP (£), which is not the currency of your resident jurisdiction. Can you confirm whether this is correct and if so why you have selected that currency?

Can you please quote the most recent communication you have received from the operator about this matter?

Thanks,

ThePOGG

Hello, there is a mistake, the money is in Euro, not in Australian, and it seems that I put it wrong

Hi fofo,

Can you please quote the most recent communication you have received from the operator about this matter?

Thanks,

ThePOGG

The delay affected only some transactions. In your case we detected this delay on your withdrawals from the 2023-02-19. We want you to know that all 4 transactions were escalated to the provider and we are chasing this to be solved.

This is a new Direct Bank Transfer method that we’re actively working on optimizing. Hopefully soon, you will enjoy the same type of payment flow and processing time you’re used to.

Thank you again for all your patience throughout this process.

Kind regards,

Is there anything new? They still haven't sent the money and tell me to wait, and now you don't respond to me

Date – 12/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

What is the point of complaining if you also say wait, we investigate after a month of waiting and you still say wait

I just want to inform you that they blocked me from the site, and when I asked them why you did this, they said because I sent them many emails about recovering my money, and they did not accept to cancel the ban on me, and they still did not send the money

Hi fofo,

Our understanding is that your withdrawal has now been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi fofo,

Have you received your funds?

Thanks,

ThePOGG

Hi fofo,

If we haven't heard from you by Friday the 14th of April we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG