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Atlantic Casino Club - No payment after many many weeks
Ruling
Found for the Player - The player has not been paid by Atlantic Casino Club and the operator has been non-responsive to any efforts we've made to communicate with them or resolve this issue.
Read our Atlantic Casino Club Review.
Player's Complaint
The casino in question is Atlantic Casino Club (I chose Euromoon from your menu as they are the same people and I could not see Atlantic Casino Club on your list).
I won some money and made a 300 euro withdrawal on September 9th. While it has been in "pending manual" mode I made a further deposit on the 11th for 1000 euros. I was lucky enough to gamble this balance up to 4900 euros. There were no bonuses involved and I was careful not to exceed any of their max bet rules.
I haven't requested a second withdrawal yet as I wanted to clear the first 300 euros withdrawal first. Call me paranoid, but I did not want to mix the 2 balances in case of any unforeseen complications.
I have been pestering the casino about the withdrawal for many weeks and have been told various things since mid September. I have no reason to suggest they were not true. So far there have been technical issues with Skrill, Payments department away, no one here who can deal with your request today etc. I was advised to play more if I wanted faster withdrawals. I pointed out that since I requested the original 300 withdrawal I had in fact deposited 1000 euros more and played further. Didn't seem to help.
I like this casino and if they sort out these withdrawals I will be more than happy to continue to play there and endorse them. But it is taking a very long time.
5 Responses
Hi lh24,
To clarify, none of the casinos in this group hold a UK license. Half of this group are licensed in Malta and the other half in Curacao.
I'll try to contact the operator and see what I can find out.
ThePOGG
Hi lh24,
Just to let you know I'm still trying to contact the operator regarding this issue. We had an initially positive response and nothing further since that point.
Thanks,
ThePOGG
Hi lh24,
Is it fair to assume that you still have not received any payments from Atlantic Casino Club?
We've had no further communications about your withdrawal from the operator.
Thanks,
ThePOGG
Sorry, I just realised I had not responded to this. And no, no payments and now my balance has gone to zero :-(
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Agreement
lh24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 18, 2015
Hi lh24,
Before I go any further, I've got to be honest and say I'm not best pleased to see this complaint come in. You've been using this site for well over a year now, this is your 3rd complaint and all 3 have been against operators who held Not Recommended or Blacklist status at the time of your complaint. Simply put, you wouldn't be getting into these situations if you were playing with respectable operators to play with. While Atlantic Casino Club aren't currently listed, you clearly know who this group are as you picked out Euromoon. All the properties in this group hold Blacklist status.
When it comes to the complaint itself, while I'll make effort to contact the operator I have no expectation of success. This group has become non-cooperative with complaints since we assisted a player taking an unresolved issue to their regulator in Malta.
The issue you describe appears to be fairly commonplace with this group, both slow/non-payment and the 'play for your money' mentality.
You've also unfortunately chosen to play with one of the properties in this group licensed by Cyberluck in Curacao rather than the Malta Gaming Authority. In our experience, assisting around a dozen or so players submit complaints to this organization, Cyberluck are completely non-responsive to player issue.
The short story of the above is that in all likelihood there's nothing we can do to help you with this issue.
If you provide me with your username and email address at Atlantic Casino Club I'll try to contact the operator.
ThePOGG