Avalon78 - Account blocked and money taken

Hi Sabine1984 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Have you contacted the operator's live support about this matter?

Thanks,

ThePOGG

Yes I did. No response yet

I just got a email they will refund me. Just need to give my documents. Happy now.

Lets keep this open till its on my bank account.

Thank you

No money yet... provided all documents days ago. Since then no response anymore.

Its solved. Case can be closed.

Hi Sabine1984,

Have you received your funds yet?

Thanks,

ThePOGG