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Barbados - Confiscated Winnings
Ruling
Found for the Casino - This player applied a highly unusual betting strategy matched by a large number of other accounts and could provide no explanation for the exact match activity that would not fall in under the definition of fraud or collusion.
The complaints involved in this investigation can be found below, but it should be noted that a large number of other accounts were also involved:
- https://thepogg.com/complaint/barbados-confiscation/
- https://thepogg.com/complaint/barbados-confiscated-winnings/
- https://thepogg.com/complaint/luckland-winnings-confiscated/
- https://thepogg.com/complaint/lucky-thrillz-terms-changed/
- https://thepogg.com/complaint/viking-slots-bonus-terms-and-conditions-applied-retrospectively/
- https://thepogg.com/complaint/winnings-com-confiscated-winnings/
- https://thepogg.com/complaint/wixstars-confiscated-winnings/
Read our Barbados Casino Review.
Player's Complaint
I signed up for Barbados casino on the 27-10-2017 I stuck to the terms at the time.
These where £5 or 15% of bonus max bet. I went on to win £4867.
I uploaded my ID and this was excepted. On the 8-11-2017 i received an email telling me i had broken the terms.
We would like to inform you that your current pending cashout has been declined.
As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements.
We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met
Please note that the original deposit is available in your account.
These where not the terms in place when i won. They where in fact changed to these on the 30-10-2017.
I have emailed back explaining but had no reply from them.
This surely can't be allowed.
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Agreement
dannybeney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 15, 2017
Hi dannybeney,
I've had time to discuss this issue in full with the operator.
As things currently stand, your non-payment has nothing to do with the change in terms though admittedly your play would be in violation of the new term.
The issue relates to a very large number of accounts signing up across this network of operators in a short space of time that all share very similar activity and behaviour profiles and most notably all chose to employ the same highly abnormal betting strategy.
The style of play that you've chosen is unusual enough that to have two players select it at the same time would be remarkable. Where there are dozens of accounts choosing to play this strategy it's very clear that this isn't coincidence and something is connecting the activity on these accounts.
As such I need you to explain to me why you've chosen the same abnormal betting pattern as so many other accounts?
Thanks,
ThePOGG