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Betive - Confiscated 20k
Ruling
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Betive Casino Review.
Player's Complaint
I won exactly € 20k with € 20 cash bonus This is how it happened: I lost € 25k in the last week, so I tell that on live chat and I get € 20. I still ask can I do withdraw and they tell me you can do withdraw, but I just had to complete the bonus wagering and then I could just do withdraw. So I play live evolution games as always and I win this time and ended up winning big and completing the wagering which allowed me to withdraw from € 20k (they don't tell me that I can only sit max € 10 when I asked.Otherwise I wouldn't even accept the bonus of €20, ) now they have confiscated my 20k me on the grounds that I bet higher than € 10 I hope you bring justice !!! Last email from betive :
Hi [EDIT],
Thank you for contacting us.
I can understand that you are irritated with the confiscation. We prefer that our customers play happily on our site and that we do not need to confiscate any winnings. But, all players without exception need to follow the Terms & Conditions. Unfortunately, you didn't abide by the rules. The maximum stake when wagering a bonus is 10 € in casino games for all players. For that reason, our security team had no other choice but to confiscate the fund you had received by breaching the rules. We hope that in the future, you will avoid breaking the rules to avoid further unhappiness.
If there ever is anything else we can help you with, please contact us again.
Have a great day.
Best regards,
[EDIT]
Customer Support
this emails is betive last email to me
3 Responses
but I ask them if I can withdraw with this bonus. and I have at another casino with exactly the same bonus and max bet € 10 still more than € 10 bet and still withdraw.
can you still write a letter to them please
Hi baskan010,
The practices at other casinos is not relevant to this discussion.
Unless you have been told that you were allowed to exceed the maximum bet before you did so, the terms of the bonus would stand.
Sorry we could not be of further help.
ThePOGG
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Agreement
baskan010 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Betive
- Malta Gaming Authority
- Curacao
- Bethard Group Limited
April 28, 2021
Hi baskan010 - welcome to ThePOGG.com!
Sadly there is nothing we can do to help you. Betive carry the following term which you agreed to at point of registration:
If you have bet more than €10 while playing with a bonus you have breached this term, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.
Sorry we could not be of further help.
ThePOGG