Bitstarz - Not Paying Withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hello there.

I do not recommend bitstarz one bit.

You will have no problem depositing but when it comes to withdrawing the fun stops.

So I had a win of $408.

Went to withdraw it and saw that it was cancelled even though it was crypto, with the casino asking for a verification document of myself.

I uploaded a picture of my passport got because the bottom to corners weren't completely visible I had to upload another one which I did.

I checked my emails and saw that it was cancelled and they then asked for another one containing all 4 corners of passport, which I did.

Yet again that was not approved, I think I asked you upload a selfie holding my passport which I did and that was not approved.

Next I got asked to take a selfie with passport in one hand and a note in the other hand with the date and my name which I did, not approved again.

Next they wanted a clearer picture of my passport with both pages clearly visible, which I did and they rejected it again.

With no further comment they then proceeded to close my account and confiscate my winnings saying it violated their terms etc.

Which is absolute crap because I sent genuine documents and did everything they ask for without losing my cool.

From what I've read around online its happening a fair bit, so I'm not sure whether they're having financial problems or they just do this as a joke.

I forgot to mention aswell as the passport images I also sent in several government documents with my name and address on them, which alone would have been more than enough to verify me, as well as a bank statement.

And to top it off, I had a affidavit signed by a justice of the peace stating that my documents we're legitimate.

So there was ample evidence of my verification.

Do not play here

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