Found for the Casino - Casino Adrenaline have provided the player's game history demonstrating that they did exceed the maximum allowed bet before completing the wagering requirement for the bonus they accepted. As such there's nothing we can do to help in this case.
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I deposited $20 aud received $30 bonus. I ended up building my account to well over $3000, I played through my wager amount of $1250 under the max bet amount for the bonus rules. I then placed at random higher bets, I did not win off them. I played the money I had made down to $2000 before trying to withdraw $1000. I received a confirmation withdrawal request email, not long after I received the declined withdrawal email with no reason on why that if I had any questions contact support. Contacted them and they said that I exceeded the bet amount and that's why it was declined, I then asked for proof and them to review it again that I had played through the bonus requirements before I raised my bet. They replied that someone will email me information (haven't received).
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Casino Adrenaline - Withdrawal declined and balance removed
Posted by ags11
May 9, 2017
ags11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 9, 2017