Casino Extreme - use faulty software or unfair activity playing Roulette.

Hi tanjilur - welcome to ThePOGG.com!

I'm a little confused with what you've written. We don't have any of the list of documents that you say you've attached. They have not been emailed to us. Have you already submitted this complaint to another service?

To be clear on our position on a case like this:

i) If I'm understanding you correctly you appear to be saying that you've found a single round or play were you saw an error in the graphic display of the outcome of the bet? Would this error even have effected whether your bet won or lost? In this type of situation we'd look for situations where you'd actually been mispaid and look for the bets to be correct. We wouldn't look for the entire balance to be returned unless the game was demonstrated to be actively cheating.

ii) the claim for $500k compensation - we're not hear to seek compensation for unhappy players. If you are looking for that you would need to pursue the operator through the legal system. We ONLY deal with rectifying the outcome of gambling transactions, not awarding damages.

Thanks,

ThePOGG

Dear concern Person,

I want to attested all document but i can not fine the option to upload. So, request you where i can upload then its easy for you to understand.

In there roulette game there i can see the win number in three place.

01. IN the wheel the ball spin and go the the wining number.

02. In the roulette table its indicate the same win number.

03. On the scree the wining number come one after one the wining number.

In that bit, wining number showed:

01.In wheel its show 04.

02. In the table its show 24

03. On the wining number screen its show 24

After view the abnormal view i contract with live chat and and after that problem i till now not play in that casino.

And i also complaint to another service. Actually i have never face problem before so i have no idea how to complaint. So, i request to give me support.

That's abnormal activities i never show with any casino and i am sure you also not see. I want to attested the screen short and all others documents.

Please provide me the upload link.

And also about that problem i want to take Legal system against them because of my killing time and took 310,20 USD using their faulty roulette software.

So, request you please support me to get my all demurrage.

Thanks again to support me.

Best regards,

Hi tanjilur,

From your description it sounds like the only issue here is that the incorrect animations has shown. If the table and winning box numbers both correlated and number 24 was paid correctly that's almost certainly what's happened. It's obviously a bug but is unlikely to have actually impacted the fairness of the game.

I have to ask again - would you have won if the other result had occurred (i.e. 4 had been paid rather than 24)?

I'm afraid we cannot help you with taking legal action against the operator. That's something you'll have to investigate yourself.

If you want to forward further documentation send it to [email protected].

Thanks,

ThePOGG

Dear Concern Person, Thanks for your response. I attested all document to the mail address hope its help you to investigation. That is not actually the issue of win or loss. After see the problem till now i not place a single bit their casino. Because they are using faulty software which the roulette show on its screen. So, they provide me their faulty software to play roulette and took my all deposited amount 31,020 USD. Request you please help me to solve the issue. Please check the mail. My mail address is [EDIT] Best regards [EDIT]

Hi tanjilur,

I'm afraid there's nothing we can do to help you here. We would not look for the casino to return your entire balance based on a single instance of an incorrect animation being show. Given that the error would not even have impacted the wager you've placed we would not even look for the return of your bet.

Sorry we cannot be of further help,

ThePOGG

Ok thanks for your trying to help me.