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Casoola - Non payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casoola Casino Review.

Player's Complaint

I was contacted by casoola a number of weeks ago from the outstanding balance in my account from a year ago, I was asked for an ewallet for the payment to be processed, after doing this I got an email to say PayPal had refused the payment, after contacting PayPal I was informed no such thing as my PayPal is live, I have proof of all this please can you help me get my payment

Read the casino review

4 Responses

User icon
thepogg
September 6, 2022

Hi chloejo505 - welcome to ThePOGG.com!

Effectively all gambling operators use 3rd party companies to process payments for them. Without knowing who that company is, PayPal could not assert whether or not they have rejected a payment from them.

There are many possible reasons that it may not have been possible to process your payment to this payment method and our intervention will not change them. The operator will have suggested, or left open, alternative options. You need to work with the operator to find a solution that will work for you.

Thanks,

ThePOGG

User icon
thepogg
October 8, 2022

Hi chloejo505,

Have you managed to withdraw your funds via an alternative method?

Thanks,

ThePOGG

User icon
thepogg
October 15, 2022

Hi chloejo505,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi chloejo505,

If we haven't heard from you by Friday the 4th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

chloejo505 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 5, 2022

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