Resolved - Both the submitting complainant and Casoola Casino have informed us that this issue has been resolved and the player has received their funds.
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Hi, I requested a withdrawal of nearly £2.5k a week ago but instead of processing it, they've blocked my account. Live chat claim a security check is being done on my account but they don't provide any details of what the problem is. Could you please try to put pressure on them to speed things up, because atm, it's going nowhere. Thank you very much!
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mendyrose consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 9, 2020