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Casoola - Withdrawal request
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I deposited £100 won £1000 withdrew it out on the 24th of may still pending on the 1st June had no emails from them asking for verification or anything contacted live chat 3 times and it’s the same story every time thank you for your patience we have contacted the relevant department please can you help me get my money.
4 Responses
Hi batfink,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi batfink,
I'm following-up on the above?
Thanks,
ThePOGG
Hi batfink,
If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
batfink consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casoola
- Curacao
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Genesis Global Limited
June 1, 2021
Hi batfink - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of June let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG