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Casoola - withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Casoola Casino Review.
Player's Complaint
On the 25/05/2021 I withdrew £183 from this site, I’ve live chatted and can never get through to speak to someone, I’ve sent numerous messages and heard nothing. It’s been well over a week and the process is 72 hours, can you please help me claim my winnings.
4 Responses
Hi snoopdog05,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi snoopdog05,
I'm following-up on the above?
Thanks,
ThePOGG
Hi snoopdog05,
If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
snoopdog05 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casoola
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Curacao
- Genesis Global Limited
June 3, 2021
Hi snoopdog05 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of June let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG