Android Phone

iPad

iPhone

Android Tablet

Windows

Bitcoin

Euro

Russian Ruble

Betsoft

BGAMING

Endorphina

iSoftBet

NetEnt

Curacao

Das ist Casino

Maestro

Master Card

Neteller

Paysafecard

Qiwi

Skrill

Trustly

VISA

Chat

Hi LuckyClay - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi LuckyClay,

I've spoken to Dasist Casino about your issue. They inform me that this was an error and that your balance should now be available to withdraw. Can you confirm this?

Thanks,

ThePOGG

Hi LuckyClay,

I'm following-up on the above?

Thanks,

ThePOGG

Hi LuckyClay,

If we haven't heard from you by Friday the 3rd of August I'll assume you consider this issue resolved and close this complaint.

Thanks,

ThePOGG

Sorry I never received the money I just found out I still have it but they locked me out my account and there are  unresponsive. 
Could you please ask 1 more time for me?
Thank you so much

I didn't see this email as it came 1.5 month later sorry.

Ok I got a way to talk with the support in the chat. I could login in my account they moved my money, They said because my account was dormant to long it has been taken. They could take a dormant fee for this. Not confiscate the whole amount? Hope you can help thank you.

Hi luckyclay,

Sadly there's nothing we can do to assist you in this matter.

In the first instance, we are now over <strong>3 years</strong> past the point where this issue was addressed. But more significantly, you were playing with an operator who held a Curacao license at the time of the issue. Their dormancy terms will have included a seizure of balance after a defined duration that will have been far less than 3 years.

I'm sorry that we cannot be of further help.

ThePOGG

So this casino who took a new license is not eligible to transfer there funds to my new account because my account was dormant to long?

How does this comply with MGA regulations.

OK i can see I put money t the casino which is MY money I lost allot to.  The casino gets transferred.  I just lose my money. [EDIT]

Hi luckyclay,

No I'm afraid it's not. 

This has absolutely nothing to do with MGA regulations. Your issue occurred under the Curacao license and it would be the Curacao terms that apply to you. It is the terms and conditions that were present at the time of your issue that apply.  

Your problem here is that after we put the time in to resolve your problem, you didn't take the time to come back and check on your case. By leaving it for years, the dormancy term - that all operators carry in one form or another regardless of regulatory system - could then be legitimately applied. Dasist's move to the MGA licensing system is a relatively recent change. The dormancy term that would apply to your case is the Curacao terms. Even 2 years after the last post in this thread, I can confirm via the internet archieve that Dasist were still operating on a Curacao license. And Curacao, being a weak regulatory system, allows their operators to carry more aggressive terms. Dormancy policies that allow for the seizure of balances after a 6 or 12 month period of inactivity are common place within this licensing system. You have been dormant for over 3 years!

While this situation might be unfortunate, there is nothing criminal about it.

ThePOGG

There is enough cases where the casino can give a good will gesture look how I have been threaded by there brand. Unjustified not paying winnings " mistake" 

The only thing they did is pull down the fishy line of there brand.

FYI I couln't get on the site for year due IP location which is blocked. Your website doesn't give any updates in my mail box even now. So yeah I can't really look for 1.5 month every day to see if I can get a reply like you say on your website things take time.  

Thats why I havebn'tseen or replied before.

Hi luckyclay,

I'm sorry to hear that you were experiencing technical issues on all your devices for a full year. We have never had any IP restrictions on users from your country nor have we had any other users reporting such an error in the intervening time. Our email support was available throughout the last 3 years if you had experienced technical issues.

We also send email notificiations every time any complaint file is updated ;)

Sorry we cannot be of further help.

ThePOGG

" We also send email notificiations every time any complaint file is updated ;) )" 

This is not true.
For the ip restriction  it was from DASIST casino they blocked my country so I couldn't enter the site.

Hello Thepogg,
I am talking with the support. They told that my funds are confiscated   due to administrative decision  The funds were subtracted at December 08, 2016 14:57:55 UTC. The player has lost the Skype verification.

This was not the case I provided: 
- Front back ID
- picture of me holding ID
- Picture of me holding ID + sign " hi das ist" 
- utility bill 
- Bankstatement

Had a phone verification. After that there was no responds from das ist!

The das ist casino brand was unresponsive for me for years even. I know there is legal dormant policy. The Dutch authority asked the MGA to remove the option for casinos to apply any form of inactivity fee. 

I have been really mistreated by the Das ist brand as you can see they are miss informed about the situation.  As they retract the funds from a skype call, but in 2018 they reinstalled my funds.  I hope you can mediate one more time for me and asked if they would revise there decision 

thank you.

ps. This has been a very frustrating time as a casino player I hope you can help me one more time ! :)

Hi luckyclay,

As you have already been informed, the MGA license is non-relevant to this situation. You play was under the Curacao license.

I'm sorry you are frustrated, but there is nothing we can do to assist you with this matter.

ThePOGG

In the intervening time since this player started playing Dasist Casino has restricted players from the Netherlands. This player has been paid and their account closed.

Refused to pay my winnings after they prohibit my country. I made an account in 2016 and played in 2017. I won 3000 euro. I send in all my documents I never got paid.
 
 I played some in beginning 2018. Try to cash out again today. I get the message my account is beeing closed
 
 "Sorry, but you can't make withdrawal. Your account was closed per administration decision due the law of your country."
 
 "It is law of your country, [EDIT].
 The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
 Users from the following countries are not allowed to deposit and play real money games including bitcoins: France, Spain, UK, Israel, Netherlands, Australia, US and its territories.
 hxxps://www.dasistcasino.com/terms-and-conditions"
 
 I won the money in 2016-2017 when it was legal. Now they won't pay me anything just copy paste there terms that my country is illegal.
 
 I don't know what to do. I won the money when my country was still legal to play.
 They never send me email or anything. If I had funds and they should pay me out and close my account on the moment they prohibit my country. I hope you can help THEPOGG

Dasist - prohibit my country and takes 3200 euro

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

SpinBetter Casino NZ