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Diamond7 - not paying!


Found for the Casino - Diamond7 Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Diamond7 Casino Review.

Player's Complaint

I deposited 100e with the 100% welcome bonus on 24th of january 2021. Did the wagering that was requested and ended up with a saldo of 3560€. I withdrew that and sent all the documents that they asked me to. They banned me and couple days later I get this email from White Hat Gaming:

Hi [EDIT],

After our account has been reviewed by our compliance and risk teams, it has become clear that you have used our casino in good faith.

We draw your attention to the warranties set forth in Section 4 of the Warranty Terms at , which expressly provide:

4.1 By opening an account with us and / or using the Website, you agree that:

you have a valid bank account or credit or debit card given your name or alternative payment method;

you are the legal owner of the money you have deposited, and the money you have deposited into your account has not been smeared with illegality and does not come from any illegal activity or source;

4.2 If any of the warranties set out in Section 4.1 (Account Registration) are false, your bet will be forfeited and we will not be liable to pay any winnings. We can also report it to the police, parents (in the case of underage gambling) and the appropriate regulatory authority.

We further refer to Clause 13 of our Terms and Conditions, which confirms that we reserve the right to close your account at any time and for any reason, and further stipulates that if you breach any warranties, we will void any winnings.

The following steps have therefore been taken:

1. Your account has been terminated immediately.

2. You have been banned from the group.

3. Accumulated profits / remaining balances have been confiscated.

Please note that if you try to open other accounts online, they will be terminated and any funds accrued will be forfeited.

I have not broken any of these rules or any other rules whatsoever. They paid me 2300€ on the same week that they sent me this email, but never paid the remaining 1260€.

I am the legal owner of my money and I have not done anything illegal to earn my money. I even sent them a copy of my bank transcript to prove that.

I insist that I have to get my 1260€ to myself. I have won that and legally I have my right to get my winnings.

I have a screenshot of my saldo when I deposited and of my saldo of 3560€. The ID for my withdraw is [EDIT], if that makes it any easier.

Note: Another casino working under White Hat gaming has not paid me 583€. It is a casino named But I can't find it from the casino select menu above.

I have a sreenshot of that deposit and withdraw aswell. The ID for withdrawal in that case is [EDIT]

I wish you can help me to get my funds back,

Thank you,

Read the casino review

2 Responses

User icon
February 20, 2021

Hi emakk - welcome to!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
April 3, 2021

Diamond7 casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.


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emakk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Diamond 7
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

February 20, 2021

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