Found for the Player - Digibet were absolutely in their refusal to discuss any player issues with any body other than their chosen ADR. It should be noted that all other complaints that were brought to us that surrounded this Backgammon issue were ultimately resolved by the Malta Gaming Authority resulting in all players receiving their funds. This was not a viable route in this case as Digibet are not licensed in Malta.
Hi, My name is [EDIT]. I live in Moscow. I played at stargames platform since xx.2012. I opened officialy 3 more nicknames through other sites (same network as stargames) on skill7, digibet and interwetten. My nicknames are: [EDIT], [EDIT], [EDIT] and [EDIT] accordingly. I verified all my documents long time ago. I also made withdrawals many times. on xx.2015 my 2 nicknames on stargames and skill7 were closed without explaining the reason. My balance was paid. On 08.2015 my other 2 nicknames were closed on digibet and interwetten, also without explaining the reason.
Surely those sites sharing same network with stargames and being stargames affiliates, closed my nicknames following order from stargames (both nicknames were closed at the same day). I received my balance from interwetten, but i didn't get it from digibet. The sum at the moment of closure was 1400 euro. Nickname [EDIT]. Since digibet is only an affiliate of stargames, and the decision of digibet account closure was made by stargames, my complaint is vs the stargames casino. I wrote a letter asking to clarify the situation to stargames and digibet. Stargames didn't answer at all, and digibet sent a formal response: If you think a complaint should be made vs digibet.com as well, I accept it. As far as i know this situation became usual on stargames. I know also at least 3-5 players ([EDIT] etc.) that were offended by this policy of closing accounts and confiscating balance without a reason. I ask for your intervention and help to get my money - 1400 euro, that stargames company confiscated with the help of its affiliate, digibet.
Kind regards [EDIT]
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Digibet - complaint
Posted by leropaskin
October 21, 2015
leropaskin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 21, 2015