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Dream Vegas - Accusation of breach


Found for the Casino - This player appears to have placed a bet that exceeds the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.

Read our Dream Vegas Casino Review.

Player's Complaint

This casino claims that i breached their bonus betting amount and confiscated $2400 in winnings

They claim i bet 2x at $80.00 each spin

My account records show bets at 1.00 and .80 cents not once at this huge amount

They gave me the $20 i first depisited and offered to settle with me for $300. I refused to take the settlement and want them to pay me what i won can you help?

Read the casino review

4 Responses

User icon
December 15, 2019

Hi onatralsu1 - welcome to!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - what games were you playing?



User icon
December 18, 2019

Hi onatralsu1,

Thank you for your email. I can see from your screen shots that you were playing Buffalo Rising. This game includes a bonus buy feature that places a single bet of 100x your standard bet to automatically trigger the bonus feature:

This would match exactly with the €80 wagers that are recorded in your play history. Did you buy a bonus feature?



User icon
January 3, 2020

Hi onatralsul,

I'm following-up on the above?



User icon
January 10, 2020

Hi onatralsul,

If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.



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onatralsu1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Vegas
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

December 15, 2019

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