Dream Vegas - Blocked account

Hi esquilofut - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks

ThePOGG

Date – 21/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 28/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 09/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 19/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 28/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 04/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hi esquilofut,

We've now reviewed this matter in detail with the operator.

On the 12th of December at 01:22 server time you deposited 80 BRL for the first deposit bonus (100% up to 250 + 25 bonus spins) and received a bonus of 80 BRL. You played with these funds until your balance reached 0.08.

On the 20th of December at 11:40 server time, you returned and played the 25 bonus spins, winning a total of 33.25 BRL. The wagering requirement associated with these winnings was 35xwinnings, meaning you had a wagering requirement of 1163.75 BRL.

You then played till 11:53 server time, on the game Fire Spell, at a stake of 2 BRL, placing a total of 77 BRL in bets.

You started playing again at 16:35 on The Jungle Empire, again at a stake of 2 BRL. You played this game until 16:41, placing a total of 63 wagers and completing a total of 126 BRL of the wagering requirement.

You then switched to playing Hot Slot Mystery Jackpot Joker, again playing at a stake of 2 BRL. You continued at this level for a total of 19 spins, placing a total of 38 BRL.

Up to this point you had placed a total 241 BRL of the wagering requirement.

You then bought the bonus feature on Hot Slot Mystery Jackpot - wagering 40 BRL and breaching the maximum allowed bet term. You selected this option a further four times before completing the wagering requirements associated with the bonus.

Given that you did breach the terms and conditions that you agreed to when accepting this bonus, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions. However the operator in fact decided to offer you a good will gesture of 450 BRL, which you accepted.

As such, sadly, we cannot uphold your claim.

Sorry that we could not be of more help.

ThePOGG