Resolved - A verification issue has been resolved and Dream Vegas has informed us this player has been paid. The player is non-responsive to our requests for an update.
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I won 60p off 5 free spins which I managed to turn into £500 when I went to withdraw I realised my card is no longer valid as that bank is closed down.
So I went to log on in the morning to add my card for my current bank to find my account locked and saying please contact customer support.
Upon speaking to customer support I was given no explanation as to why my accounts locked. I asked to withdraw my funds and explained about the card on there not been valid so need to use another method or card.
They then asked for 3 months bank statement from my new bank which I gave and also iban number which I have i then got an enail saying there are unable to pay to my cash plus bank pleas provide another bank.
I do not have another bank and my cash plus bank is perfect with all other casino and never had a problem.
I've asked to send to paypal instead or simply add my card so I can withdraw.
I'm getting the same emails back and there disregarding what I am saying or even acknowledging I'm asking to use other methods.
There now saying please provide a letter showing your account has been closed for the card register on the account. I have not got no letter as it's been thrown away I dont see how this helps anything.
I have no idea why my account decided to be locked either apparently it's under review from casino management which has been nearly a week now.
Please help me get my money as I keep going round in circles I have all chats and emaile saved from both sides
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Dream Vegas - Impossible to withdraw
Posted by kayos11
November 19, 2019
kayos11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 19, 2019