Dreamz Casino - 1500 win

Hi dreamtyp - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please provide a full description of the problems you have experienced, including dates and any information the operator has provided you.

Thanks,

ThePOGG

Hello, do you need more Information about that? I have lot of Screenshots, Photos and Videos, thx [EDIT] !!!

Hi, i play in February and win 1.500,- in the dramz.com Casino, and 23.2. the Casino tell me it is all ok, and they send me the money and now they tel me always later, later,wait,wait,wait...and comes nothing to my bank. I ask there lot of times, and there promised me that they want send it, or the have done...but in Reality till now comes nothing...thanks for helping!!!

Hi dreamtyp,

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

Hi dreamtyp,

I'm following-up on the above?

Thanks,

ThePOGG

Hi dreamtyp,

If we haven't heard from you by Friday the 1st of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hello, i get the Money from dreamz. Thanks for helping, greetings [EDIT] thx thx !!!

Hi dreamtyp,

Thanks for letting us know - it is appreciated :)

ThePOGG

Thank you very much!!!