Dreamz Casino - Canceled Payments + No withdrawal for winnings in the game

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hi, I am writing you the text here that I have already sent to the casino several times. I explain the problem here. I really hope you guys can help as it is not just a matter of delaying payout on purpose but in-game winnings are not paid out.

My message at DREAMZ:

[EDIT]

Hello,

my withdrawals keep getting denied since yesterday because i'm not withdrawing using the same method that i deposited money to you.

I have written to support many times and also sent many pictures but I keep getting the same replies - "You can only withdraw using the same method you deposited".

The problem is, as I have stated many times, that the CREDIT CARD WITHDRAWAL feature is not made available to me at their casino. Only the BANK TRANSFER function is made available to me.

There is no one to help me, no finance person contacts me, no support person helps me. Although the problem is perfectly clear and the solution is for the casino to either allow the withdrawal to my bank account (this account has already been verified) or enable the "withdraw to credit card" option. Because my credit card is already verified.

I uploaded all documents properly, everything was checked and I was verified. But I keep getting denied the payment.

I have NEVER had this problem in all these years! No casino has done things like that to me.

Why can't I pay you with my credit card??? I could also pay with it. Why am I being denied?

I'm very sorry, but I have to assume that this is a scam, since the responsible department could solve this problem quickly. But they don't do it on purpose.

I need your help and want to get my rightfully won money.

I had problems with their casino about 2 weeks ago because a game I played didn't count a single win. Again, no one from support has contacted me to this day.

So we already have 2 open cases here.

1. In-game wins are not recognized. Support or engineering does not review the case.

2. A win cannot be withdrawn because the deposit method is not approved as a withdrawal method. Although it is mandatory to use the same payment method for both payments.

Please explain all this to me!!!

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