– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Dreamz Casino - Canceled Payments + No withdrawal for winnings in the game


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dreamz Casino Review.

Player's Complaint

Hi, I am writing you the text here that I have already sent to the casino several times. I explain the problem here. I really hope you guys can help as it is not just a matter of delaying payout on purpose but in-game winnings are not paid out.

My message at DREAMZ:



my withdrawals keep getting denied since yesterday because i'm not withdrawing using the same method that i deposited money to you.

I have written to support many times and also sent many pictures but I keep getting the same replies - "You can only withdraw using the same method you deposited".

The problem is, as I have stated many times, that the CREDIT CARD WITHDRAWAL feature is not made available to me at their casino. Only the BANK TRANSFER function is made available to me.

There is no one to help me, no finance person contacts me, no support person helps me. Although the problem is perfectly clear and the solution is for the casino to either allow the withdrawal to my bank account (this account has already been verified) or enable the "withdraw to credit card" option. Because my credit card is already verified.

I uploaded all documents properly, everything was checked and I was verified. But I keep getting denied the payment.

I have NEVER had this problem in all these years! No casino has done things like that to me.

Why can't I pay you with my credit card??? I could also pay with it. Why am I being denied?

I'm very sorry, but I have to assume that this is a scam, since the responsible department could solve this problem quickly. But they don't do it on purpose.

I need your help and want to get my rightfully won money.

I had problems with their casino about 2 weeks ago because a game I played didn't count a single win. Again, no one from support has contacted me to this day.

So we already have 2 open cases here.

1. In-game wins are not recognized. Support or engineering does not review the case.

2. A win cannot be withdrawn because the deposit method is not approved as a withdrawal method. Although it is mandatory to use the same payment method for both payments.

Please explain all this to me!!!

Read the casino review

3 Responses

User icon
June 25, 2022

Hi OundT - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please provide more information about the software issues with the game/s in question.



User icon
July 1, 2022

Hi OundT,

I'm following-up on the above?



User icon
July 9, 2022

Hi OundT,

If we haven't heard from you by Friday the 22nd of July I'll assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


OundT consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

June 24, 2022

United States country flag