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Dreamz - Casino keeps payout on


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dreamz Casino Review.

Player's Complaint

In addition to a copy of my ID, Dreamz also wants a screenshot of a bank statement (even though I deposited money through an account) and a copy of any invoice in my name.

This is highly illegal, I have never seen it at any other casino and the 3 required "identification features" make it easier for criminals to open an account at dubious banks for money laundering.

When I confronted the support, they only referred to the terms and conditions, which are not legal according to European law.

I only want my money and not immediately become a victim of a money laundering syndicate.

Read the casino review

4 Responses

User icon
December 12, 2020

Hi shanius - welcome to!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What you describe is neither illegal nor exceptional. This is a legitimate anti-fraud check that operators are required to perform where there are concerns that the person named on the account may not be the one operating it, or may not be the legitimate owner of the funds being put into play. You will need to complete the Source of Wealth check before we can do anything to help you.



User icon
January 17, 2021

Hi shanius,

Have you completed the verification process?



User icon
January 24, 2021

Hi shanius,

I'm following-up on the above?



User icon
January 31, 2021

Hi shanius,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.



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Shanius consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

December 12, 2020

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