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Dreamz - Payout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dreamz Casino Review.

Player's Complaint

The Dreamz Casino didnt pay me out I send them all documents he didnt accept them .

Read the casino review

3 Responses

User icon
ThePOGG
November 29, 2020

Hi giorikas1987 - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what did Dreamz tell you?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2020

Hi giorikas1987,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi giorikas1987,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

giorikas1987 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

November 29, 2020

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